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Feb
21
Critical Service Outage on an OpenVZ Node - February 21, 2024 -- RESOLVED
Posted by Noor Shafini S. on 21 February 2024 03:34 PM
Dear Valued Clients,

We are pleased to inform you that the critical service outage on the OpenVZ node has been successfully resolved. All the VPS on the affected node have been restored. We would like to provide you with additional details about the root cause of the incident.

Upon thorough investigation, our technical team identified the root cause of the service outage to be a DIMM (Dual In-line Memory Module) error within the affected OpenVZ node. This error had a cascading effect, leading to the disruption of services.

The faulty DIMM has been identified and replaced, and the affected node has undergone extensive testing to ensure the stability and integrity of the system. We have implemented preventive measures to mitigate the risk of similar incidents in the future.

Our team will continue to closely monitor the performance of the OpenVZ node to proactively address any potential issues and ensure the ongoing reliability of your services.

We sincerely appreciate your understanding and cooperation throughout this incident. If you have any lingering concerns or questions, please reach out to our support teams at 247livesupport.biz

Thank you for your continued trust in SHINJIRU.

Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
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Dear valued clients,

We regret to inform you that we are currently experiencing a service outage on one of our MYI-OpenVZ nodes. The affected server is currently inaccessible, causing disruption in services.

Our technical team is actively investigating the root cause of this issue and working diligently to restore service as quickly as possible. We understand the critical nature of your hosted services, and we sincerely apologize for any inconvenience caused.

At this time, we do not have a precise Estimated Time of Resolution (ETR). However, we assure you that every effort is being made to expedite the resolution process. Regular updates on the progress will be provided through official channels.

For any urgent inquiries or assistance, please contact our support teams at 247livesupport.biz.

We appreciate your patience and understanding during this outage and will do our utmost to resolve the situation promptly.

We apologize for any disruption this may have caused and appreciate your cooperation.

Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Feb
21
Germany Network Outage - February 21, 2024 - Service Disruption Update -- RESOLVED
Posted by Noor Shafini S. on 21 February 2024 09:13 AM

Dear Valued Clients,

We are delighted to announce that the issue at our Germany data center has been successfully resolved. As of now, VPS (Virtual Private Server) services are up and running smoothly.

We extend our sincere appreciation for your patience and understanding during the resolution process. Our team has worked diligently to ensure the swift restoration of services.

We have thoroughly tested and monitored the system to ensure stability. Clients can now resume normal operations with confidence.

We apologize for any inconvenience this incident may have caused, and we are grateful for your cooperation. If you encounter any lingering issues or have further inquiries, please do not hesitate to contact our support teams at 247livesupport.biz

Thank you for choosing SHINJIRU and we appreciate your trust in our services.

Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Dear Valued Clients,
 
We regret to inform you that the service interruption at our Germany data center has not been resolved as anticipated. The new Estimated Time of Resolution (ETR) is now set for 3 PM GMT+8.
 
Our dedicated network engineers continue to work tirelessly to address the underlying issue. We appreciate your ongoing patience and understanding as we navigate through the resolution process.
 
We understand the significance of the services impacted, and we are committed to providing regular updates on the resolution progress through official channels. Please stay tuned for further information.
 
We apologize for any inconvenience this delay may have caused and appreciate your continued cooperation.
 
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Dear Valued Clients,

As of the latest update from our network team, we are pleased to inform you that the service interruption at our Germany data center is expected to be resolved by 2 PM GMT+8.

Our dedicated network engineers have been working diligently to address the issue, and we appreciate your patience during this process. Every effort is being made to restore normal services promptly.

We understand the impact this incident may have had on your operations, and we assure you that further updates on the resolution progress will be communicated through official channels.

For any immediate assistance or inquiries, please contact our support teams at 247livesupport.biz

We apologize for any inconvenience this may have caused and thank you for your understanding.
 
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Dear Valued Clients,

We regret to inform our clients and users about an ongoing service interruption at our Germany data center. The incident, identified at 7:45 AM GMT+8 on 21/02/2024, has resulted in temporary disruptions to VPS services and access. Our network team is actively working to isolate and resolve the issue, but at this point, an accurate Estimated Time of Resolution (ETR) cannot be provided.

We understand the critical nature of the affected services and assure our clients that our support teams are available around the clock to address inquiries, provide updates, and assist in mitigating any challenges. Regular updates will be communicated through official channel on 247livesupport.biz

We apologize for any inconvenience this incident may have caused and appreciate your understanding and patience as we work to resolve the issue promptly.

We greatly appreciate your patience and cooperation.

Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Feb
19
Planned KVM-VPS node maintenance – 8th March 2024
Posted by Sarah Z. on 19 February 2024 05:56 PM
Dear Valued Client,            
 
Please be informed that our Server Maintenance Team will be conducting planned maintenance on a total of four VPS nodes.
 
The purpose of the maintenance is to update firmware and security patches.
 
Hence, there will be downtime for all the VPS that reside on the host server, as the host server will be rebooted several times during the process.
 
The maintenance will commence as stated below:
=======================
Maintenance window: 6 hours
Maintenance Date: 8th March 2024
Maintenance Estimated Time to Start: 10:00PM GMT+8
Maintenance Estimated Downtime:  1hr (Should there be any additional delay, an update will be posted on 247livesupport.biz)
========================
 
As a safety precaution, please be advised not to perform any updates or changes on your server while maintenance work is in progress.
 
Once the maintenance completed, a new update will be posted on 247livesupport.biz
 
Your patience and cooperation are highly appreciated, if you require any assistance at all, please do not hesitate to revert back to us.
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Feb
14
Planned KVM-VPS Node Maintenance – 2nd March 2024
Posted by Noor Shafini S. on 14 February 2024 04:38 PM
Dear Valued Client,

Please be informed that our Server Maintenance Team will be conducting planned maintenance on a total of three VPS nodes.

The purpose of the maintenance is to update firmware and security patches.

Hence, there will be downtime for all the VPS that reside on the host server, as the host server will be rebooted several times during the process.

The maintenance will commence as stated below:
=======================
Maintenance Window: 6 hours
Maintenance Date: 2nd March 2024
Maintenance Estimated Time to Start: 11:00AM GMT+8
Maintenance Estimated Downtime: 1hr (Should there be any additional delay, an update will be posted on 247livesupport.biz)
========================

As a safety precaution, please be advised not to perform any updates or changes on your server while maintenance work is in progress.

Once the maintenance completed, a new update will be posted on 247livesupport.biz

Your patience and cooperation are highly appreciated, if you require any assistance at all, please do not hesitate to revert back to us.

Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

Read more »



Feb
12
Data Center Power Failure -- SOLVED
Posted by Raffie M. on 12 February 2024 08:15 AM
Dear Valued Customers,
 
Please be informed that the power has been fully restored. You may now proceed to verify the server status from your end.
 
If you have any issue related to the power failure issue, please contact us via 247LiveSupport.
 
We greatly appreciate your patience and cooperation.
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
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Please be informed that there will be additional 2 more hours for the ETA to rectify this issue.
 
We greatly appreciate your patience and cooperation.
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
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Dear Valued Customers, 
 
Our Data Center provider are currently in the midst of rectifying the issue. As for now the ETA will be 2 hours and we will provide an update from time to time.
 
We greatly appreciate your patience and cooperation.
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
===============================================================================
Dear Valued Customers,
 
Our Data Center provider are in the midst of determining the cause of the outage and ETA will be provided once they find out the issue.
 
We will update back once we received the ETA.
 
We greatly appreciate your patience and cooperation.
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
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Please be informed that one of our Data Center currently experiencing a power failure. Our Data Center provider is currently working to restore the power and this interruption will affects some of our customers.
 
The estimated time of restoration is still pending from our Data Center provider, but an update will be provided every hour.
 
We greatly appreciate your patience and cooperation.
 
Thank you.
 
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

Read more »




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