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Jul
12
Planned Annual AIMS Data Center HT & LV Shutdown Maintenance
Posted by Sarah Z. on 12 July 2024 05:06 PM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners in AIMS Data Center 
  
Dear Valued Customers, 
  
Please be informed that AIMS data center will be conducting a Planned Annual Shutdown Maintenance for HT & LV System Servicing as complying with critical infrastructure best practices to service & maintain switchgears, protection relays and panel in good working condition. 
  
Kindly note that the maintenance work will not impact your server(s) connection. Customers may resume their server(s) activity as usual. 
  
The maintenance details are as follows: 
   
=============================
Maintenance Date: 16th August 2024 – 17th August 2024 
Maintenance Time: 20:00 (16th August) – 09:00 (17th August) GMT +8 
Maintenance Window: 13 hours 
=============================
  
Your server will not be disconnected or shutdown during the maintenance period. The electrical supply will continue to be provided by the generator set with a continuous supply of diesel fuel. 
  
We greatly appreciate your patience and cooperation. 
  
Thank you. 

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Jul
1
Hi Team,

We have reports that recently release upgrade by the MySQL, where the latest version (Ver 8.0.38) seems to not start.  Unfortunately, MySQL also has not posted a changelog to indicate what has changed as well:

https://dev.mysql.com/doc/relnotes/mysql/8.0/en/news-8-0-38.html

To minimize the downtime,
we recommend downgrading the MySQL server to version 8.0.37. This downgrade is minor and shouldn't cause any compatibility issues.
Downgrade Command:

#yum downgrade mysql-community*


Please note that this is only a minor downgrade from version 8.0.38 to version 8.0.37, so there is no issue in performing this task.
We are also tracking this further on our end in case UPS-748.  
 
It may also be best to disable upgrades for the MySQL server to prevent another update from bringing down the service again:

How to version lock RPM packages

 
If you have any further questions or concerns, please let us know.

Shinjiru Team

------------------------------------
* Thank you for using 247LiveSupport System *
 

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Jun
12
Server Outage - chipoo.zetadns.net - RESOLVED
Posted by Aiman R. on 12 June 2024 09:22 AM
 
Dear Valued Customer,
 
Server Hostname: chipoo.zetadns.net
Server IP: 101.99.70.60
Time: 12 June 2024 @ 10.55 a.m.
 
Server Outage - chipoo.zetadns.net - Update v1

We successfully repaired the issue with the /home partition. Initial checks confirm all latest data remains intact and accessible. All server services have been resumed and are now back online.

Temporary Slowness: While services are back up, you will experience some website slowness due to raid problem.

Permanent Fix: As previously scheduled, we will be conducting a comprehensive maintenance on June 13th to address the root cause of this issue and ensure long-term performance stability.
 
=====================================================================================================
 
Dear Valued Customer,
 
Server Hostname: chipoo.zetadns.net
Server IP: 101.99.70.60
Time: 12 June 2024 @ 8.15 a.m.
 
Server Outage - chipoo.zetadns.net
 
We regret to inform you that we are currently experiencing a service outage due to an unexpected disk failure on our servers. Our System Administrator is actively working to resolve the issue as quickly as possible.
 
We understand the inconvenience this may cause and assure you that restoring your service is our top priority. We will provide updates as we have more information and an estimated time for the resolution.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Telegram https://t.me/ShinjiruHosting

Your cooperation is highly appreciated
 
Thank you for your patience and understanding.
 
Sincerely,
 
Kind Regards,
 
Shared Hosting Team

------------------------------------
* Thank you for using 247LiveSupport System *

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May
30
Upstream Network Provider Planned Maintenance - Completed
Posted by Lim Pei S. on 30 May 2024 09:49 PM

ATTN: All Shared Hosting, VPS and Dedicated Servers’ Customers and Sever Administrators/ Owners Resides in MYP, MYI and MYS Data Center

 

Dear Valued Customers,

Warm greetings!

We're delighted to share the news that the planned maintenance has been successfully completed.

Should you require any assistance, please don't hesitate to reach out to us at 247livesupport.biz

We sincerely appreciate your patience and cooperation throughout this process.

 

Sincerely,
Shinjiru Team

------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

=====================================================================================================

 

Dear Valued Customers,

 

Please be informed that the Fiber Maintenance had been extended due to site activity. There will be no network interruption as the network will be rerouted to our other providers, however, kindly expect a slightly higher latency than usual.

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Telegram https://t.me/ShinjiruHosting

Your cooperation is highly appreciated

Thank you for your patience and understanding.

 

Sincerely,
Shinjiru Team

------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

=====================================================================================================

 

Dear Valued Customers,

 

Please be informed that one of our upstream providers will be conducting Fiber Maintenance as detailed below. There will be no network interruption as the network will be rerouted to our other providers, however, kindly expect a slightly higher latency than usual.

 

==========

Maintenance Date: 14th June 2024
Maintenance Time : 02:00 AM – 06:00 AM (GMT +8)
Maintenance Downtime: No downtime
Maintenance Interval: 4 Hours
==========

 

Your cooperation and understanding are greatly appreciated.

 

If you require any assistance at all, please do not hesitate to revert back to us.

 

 

Sincerely,
Shinjiru Team

------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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May
29
Dear Valued Client,

Please be informed that scheduled an urgent maintenance on the host server Bulgaria-KVM has been completed as per scheduled.
 
All service is now online and running without issue.

Kind regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System 
 
 
==============================================================================
 
ATTENTION: Urgent Maintenance on VPS Host Server: Bulgaria-KVM 

Dear Valued Client,

Please be informed that our server maintenance team has scheduled an urgent maintenance on the host server Bulgaria-KVM which your VPS resides. The purpose of the maintenance is to perform kernel updates and apply security patches.

Hence, there will be downtime for all the VPS residing in the host server, as the host server will be rebooted several times during the maintenance.

The maintenance will commence as stated below:

=======================
Maintenance Window: 3 hours
Maintenance Date: 1st June 2024
Estimated Start Time: 9:00 AM (GMT+8)
Estimated Downtime: 1 hour (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================

For safety precautions, we strongly advise you to perform a full backup of your server before the maintenance work commences. Please refrain from performing any updates or changes on your server while maintenance work is in progress.

A new update will be posted as soon as the maintenance is completed successfully.

We thank you in advance for your patience.

Kind regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System 

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