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May
9
Dear Valued Clients,

Warm greetings!

We're delighted to share the news that the planned maintenance has been successfully completed.

We sincerely appreciate your patience and cooperation throughout this process.

Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 
 
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ATTENTION: Urgent Maintenance on VPS Host Server: Germany-KVM

Dear Valued Client,

Please be informed that our server maintenance team has scheduled an urgent maintenance on the host server Germany-KVM which your VPS resides. The purpose of the maintenance is to perform kernel updates and apply security patches.

Hence, there will be downtime for all the VPS residing in the host server, as the host server will be rebooted several times during the maintenance.

The maintenance will commence as stated below:

=======================
Maintenance Window: 3 hours
Maintenance Date: 11th May 2024
Estimated Start Time: 10:00 AM (GMT+8)
Estimated Downtime: 1 hour (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================

For safety precautions, we strongly advise you to perform a full backup of your server before the maintenance work commences. Please refrain from performing any updates or changes on your server while maintenance work is in progress.

A new update will be posted as soon as the migration is completed successfully.

We thank you in advance for your patience.

Kind regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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May
3
Planned Data Centre Power Maintenance
Posted by Sarah Z. on 03 May 2024 12:39 PM
ATTENTION: All Dedicated Server Administrators/Owners
 
Dear Valued Customers, 
 
Please be informed that our Data Centre Maintenance Team will be conducting a Planned Power Maintenance which will affect our Data Centre. 
 
The maintenance is to perform electrical grounding replacement which will be obsolete soon. This replacement is crucial in order to avoid interruption & power outage in future. Only customers who received notification via email will be affected by this maintenance. 
 
The maintenance details are as follows: 
 
============================
Maintenance Date: 8th June 2024 
Maintenance Time: 08:30 – 15:30 (GMT +8) 
Maintenance Downtime: 09:00 – 15:00 (GMT +8) 
Maintenance Downtime Period: 6 hours 
Maintenance Window: 7 hours 
============================
 
Please be informed that your server will be shut down during the maintenance period as it involves works on our main power source. Customers are strongly advised to shut down their server in advance to avoid any forced shut down from our end. 
 
Kindly avoid amending or accessing your server during the maintenance period to avoid data inconsistency. We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.  
 
We strongly recommend customer to perform full data backup. In the case where your server’s data is corrupted, you may restore it using the backup. You may also contact our sales team to quote you on our backup service. 
 
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Apr
22
ISP Subsea Cable Cut --- UPDATE
Posted by Raffie M. on 22 April 2024 05:02 PM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that as per updated by our ISP, the fiber repair issue has been delayed until late May of 2024.
 
We will keep posted and update if there is any changes or new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
====================================================================================
 
Dear Valued Customers,
 
Please be informed that our ISP will performing first subsea fiber repair and the repair will be expected by middle of May 2024.
 
We will keep posted and update if there is any changes or new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
====================================================================================
 
Dear Valued Customers,
 
Please be informed that one of our ISP facing a subsea cable cut which affecting the traffic to Europe. Repairing work is currently ongoing. However, there is no ETA for this.
 
Kindly note that this issue will not impact the customer(s) server connection as we will be using the backup link to ensure continuous connection. Some customers may face slowness and high latency due to this issue.

We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Apr
19
Dear Valued Clients,

Warm greetings!

We're delighted to share the news that the planned migration has been successfully completed with minimal disruption.

Rest assured, all login credentials, as well as IP addresses, remain unchanged.

Kindly take a moment to verify from your end, and should you require any assistance, please don't hesitate to reach out to us at 247livesupport.biz
We sincerely appreciate your patience and cooperation throughout this process.

Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

========================================================================================================
 
 
 
Dear Valued Clients,
 
We hope this message finds you well. We are writing to inform you about an upcoming upgrade that will enhance the performance and security of our virtualizor infrastructure. We value your business and want to ensure a smooth transition for you and all our customers. This upgrade is part of our ongoing efforts to provide you with the latest and most secure technologies.
 
During the upgrade window, there will be a temporary disruption to your services as we migrate your VPS to a new host server. We anticipate the downtime to be minimal, and our team will work diligently to complete the process efficiently. Please note that all the usernames and credentials will remain unchanged including the IP addresses.
 
The maintenance will commence as stated below:
 
=======================
Maintenance Window: 8 hours
Maintenance Date: 04th May 2024
Maintenance Estimated Start Time: 10:00 AM (GMT+8)
Maintenance Estimated Downtime:  1 hour (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================
 
Our support team will be available throughout the upgrade process to address any issues or concerns you may have. If you encounter any difficulties or have questions, please don't hesitate to contact us at 247livesupport.biz
 
We appreciate your understanding and cooperation as we work to improve our infrastructure. Thank you for choosing Shinjiru.com as your trusted hosting provider.
 
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Nov
2

The LiteSpeed Plugin Vulnerability Affected 4 Million Websites

The popular LiteSpeed WordPress plugin recently addressed a serious vulnerability that left over 4 million websites at risk of compromise. The vulnerability, discovered by Wordfence, was a Cross-Site Scripting (XSS) vulnerability within the LiteSpeed plugin, which is widely used as a caching plugin for WordPress. XSS vulnerabilities exploit the lack of a security process called data sanitization and escaping, which filter the files that can be uploaded through legitimate inputs like contact forms. In the case of this vulnerability, the implementation of a shortcode functionality allowed hackers to upload malicious scripts by bypassing the necessary security protocols. 

 

 

However, Search Engine Journal points out that this specific vulnerability requires the hacker to obtain contributor-level permissions, making it more complex than other unauthenticated threats. To mitigate this risk, LiteSpeed Cache users should update their plugin to version 5.7 or higher, which was released on October 10, 2023. It is crucial for website owners to take action promptly to protect their sites from potential exploitation.

 

Sources:
– Wordfence: www.wordfence.com/blog/4-million-wordpress-sites-affected-by-stored-cross-site-scripting-vulnerability-in-litespeed-cache-plugin

Read more »




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