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Knowledgebase

You might need to find your website's IP address to point your domain name to it, or to use it to up...
1. Domain transfer can take up to 8 days to complete. The exact timeframe depends on the domain's TL...
This guideline will guide you through how to test/view your website before migrating without the nee...
Hey there! If you're looking to set your desktop mail client software as your default email shop, yo...
ATTENTION: All server and hosting owners. Dear customers, It has come to our attention that some...
Dear Customers, We would like to make another announcement about the new ticketing system which we...
If you ever find your server/hosting's IP got blacklisted and email delivery not is not conducted pr...
The following items use up space on your hosting account so these are the things we'll be looking at...
Please contact our support by submitting a support ticket via our ticketing portal http://247livesup...
One way to optimize WordPress is to install WP Super Cache, which can be done from your WordPress Da...
Wordpress is currently one of the most popular blogging/CMS applications. Here are some ideas for op...
If you log into cPanel, you will see on the left/right hand side "Entry Processes" with a number. ...
There are some files on your web server are hidden for security purpose. They could be anything; con...
To set Email Forwarding for STRONGBOLT EMAIL, 1. Login to StrongBolt Webmail Interface 2. Once l...
HOW TO INSTALL WORDPRESS WITH PLESK? To install a new WordPress copy on a subscription: 1. Log in...
NOTE: If your script does not generate any output, it is possible that notification emails are not s...
CHANGING ASP.NET VERSIONS To change the active ASP.NET version on your Plesk account, follow these ...
By default, Plesk requires users to authenticate before they can view the statistics page for a webs...
Domain aliases enable you to point one or more domains to your primary domain. For example, if your ...
After you create a domain, you can easily add a new subdomain (for example, _testing.example.com_). ...
To add a new domain in Plesk, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, cl...
 PLESK HAS THE FOLLOWING PHP VERSIONS INSTALLED: * 5.6 * 7.0 To switch between these versions,...
CHANGING THE DOCUMENT ROOT DIRECTORY To change the document root directory in Plesk, follow these s...
If you are seeing the following when visiting your website, it means that CloudLinux [https://www.cl...
HOW DO I SET UP EMAIL FORWARDING IN PLESK? * Login to the Plesk control panel. * Once logge...
You can use either of the below commands to stop directory browsing, just add either one to your .ht...
CHANGING A WORDPRESS ACCOUNT USERNAME After you create a WordPress login account, you may want to c...
UPDATING WORDPRESS You should update a WordPress installation frequently to ensure it is running th...
In order to deploy WordPress multisite, the following directives should be added to DOMAINS > EXAMPL...
HOW TO MANAGE CATEGORIES IN WORDPRESS This tutorial assumes you've already logged in to WordPress, ...
HOW TO CHANGE YOUR HEADER IN WORDPRESS This tutorial assumes you've already logged in to WordPress,...
HOW TO MANAGE PAGES IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and w...
HOW TO WRITE A COMMENT IN WORDPRESS This tutorial assumes you've already logged in to WordPress, an...
HOW TO WRITE A NEW POST IN WORDPRESS This tutorial assumes you've already logged in to WordPress, a...
HOW TO MANAGE USERS IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and w...
HOW TO EDIT YOUR PROFILE IN WORDPRESS This tutorial assumes you've already logged in to WordPress, ...
HOW TO FIX CPU PROBLEMS IN WORDPRESS UPDATE WORDPRESS If you're not using the latest version of Wor...
WHAT IS CSF (CONFIGSERVER SECURITY & FIREWALL)? ConfigServe Firewall, also known as CSF, is a firew...
1. On your iPhone go SETTINGS > PASSWORDS & ACCOUNTS as per FIGURE 1.1: FIGURE 1.1 2. ADD ACCOUN...
IN ORDER TO CHANGE YOUR DOMAIN MX RECORD TO G SUITE PLEASE FOLLOW THE STEPS. * Make sure you hav...
When you login into Centos Web Panel (CWP), Main Shared IP address may not match to your server's as...
100, 200, 300 SERIES CODES HTTP status codes ranging from 100 to 199 are informational codes. If a ...
TO INSURE YOUR MAIL SEVER IS TWEAKED CORRECTLY. PLEASE MAKE SURE YOU HAVE THE FOLLOWING CONFIGURED O...
Spammers use a variety of methods to send spam, but the use of hacked legitimate user's email accoun...
CANCEL MY SERVICE Are you unhappy with your current service? Facing issues that are not tackled up...
If you see a windows popped up with title "Deceptive Website Warning" this means your website has so...
Some clients tend to get the wrong idea about virtual private servers (VPS). They believe that spend...
REASON: Domain owner failed to click on the verification link sent by Registrar. As of January 1, 2...
Following prohibitions for .MY Domain, which domain name MUST NOT: a. By themselves (either English...
The first-level set of domain names are the top-level domains (TLDs), including the generic top-leve...
Registrar follows a set standard of AUP in reference to the domain names they offer. If your domain ...
If your domain is suspended while your hosting is still active, we would recommend you to replace ho...
You can send email using PHPMailer from your PHP script with SMTP authentication. To use PHPMailer c...
Here is the guide on how to use Shinjiru G3 Mailblast. Download link [https://247livesupport.biz/kb/...
SECTIGO WEB PLATFORM USER GUIDE After you sign up for your Sectigo Web Package, you may need to ad...
NOTE: IN ORDER TO SETUP YOUR EMAIL IN MICROSOFT OUTLOOK WITH ACTIVESYNC TECHNOLOGY. YOU MUST HAVE OU...
ICANN DOMAIN LOCKED AND UNLOCK Please take note that your domain status is set to be REGISTRY LOCK...
Please download the PDF guide below to access MailSentinel Portal via cPanel / Plesk Control Panel
1. GET MYSQL  PASSWORD First SSH to your server with the root credential, then run the following c...
The purpose of this guide is to show the steps after having installed the initial server to set up a...
WHM ACCESS URL: https://your_server_ip:2087 Username: root Password: SAME AS YOUR VPS ROOT PASSW...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME: * LOGIN TO PLESK. * Go to the Websites & Domai...
Using SSH can be a superior way to manage the files and databases on your account. Using a simple co...
This will probably help you to find out the IP which tried the malpractices in a server to get compr...
The Uncomplicated Firewall (UFW) is a frontend for iptables and is particularly well-suited for host...
The LiteSpeed cache can be cleared by deleting the cache files stored in your account. To clear the ...
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN To install Let's Encrypt SSL certificate ...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD NAMESERVER: If you are VPS or Ded...
HOW TO GENERATE A FULL BACKUP IN PLESK In order to generate a full backup in Plesk please do the fo...
MOST LINUX DISTRIBUTIONS WILL USE IPTABLES AS THE DEFAULT FIREWALL. HERE ARE THE COMMANDS TO WHITELI...
THE MYSQL TRIGGER IS A DATABASE OBJECT THAT IS ASSOCIATED WITH A TABLE. IT WILL BE ACTIVATED WHEN A ...
ATTENTION:  SHARED HOSTING - EMAIL SIZE LIMIT Below are the limits of the Shared Hosting mail size...
HERE IS THE OUTGOING MESSAGE LIMIT PER HOUR BASED ON PACKAGES/SUBSCRIPTIONS. YOU MAY REFER BELOW DET...
THE NODE.JS SELECTOR ALLOWS YOU TO EASILY SET UP NODE.JS APPLICATIONS WITH THE CPANEL GRAPHICAL INTE...
ENABLING PYTHON IN CPANEL You can now set up multiple application quickly from within cPanel. Each ...
PHP VERSION + NGINX Please take note that whenever you change the Apache version to support your we...
Now let's learn how to setup domain redirects. 1. Login to cPanel 2. Click the "Redirects" icon....
There might be couple things which can cause your website exceed your monthly bandwidth. 1. You ma...
HOW TO REPAIR DATABASE TABLES Before we start a repair of a database table, we want to first check ...
For security purposes, we recommend that you to disable directory browsing on your website so no one...
HOW TO UPDATE YOUR CPANEL CONTACT INFORMATION OR RECEIVE A NOTIFICATION ON REACHING QUOTA LIMIT? If...
1. Login to your cPanel Hosting Account. You can get the Control Panel URL, Username and Password in...
There are a few different methods that can be used to review your bandwidth usage from within your c...
If your website is using long URL like EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into...
HOW TO CREATE A BACKUP OF YOUR WEBSITE USING SOFTACULOUS 1. First, log in to your cPanel control pa...
BACKUP LIMIT IN SOFTACULOUS AUTO INSTALLER (LINUX SHARED HOSTING) Maximum backups allowed per user...
This knowledgebase will guide you on how to set Two Factor Authentication onto your cPanel hosting. ...
Follow the below steps :- STEP 1: LOGIN TO ROUNDCUBE WEBMAIL CLIENT. STEP 2: CLICK THE SETTINGS ...
HOW TO: CHANGE THE PRIMARY LANGUAGE IN CPANEL SCREENSHOT REFERENCE 1: SCREENSHOT REFERENCE 2: ...
HOW TO: UPLOAD A FILE USING FILE MANAGER (CPANEL) You can upload your files directly through cPane...
All cPanel hosting plan now enabled with free Auto SSL. WHAT IS AUTOSSL? FREE SSL. AutoSSL is act...
THE LITESPEED CACHE CAN BE CLEARED BY DELETING THE CACHE FILES STORED IN YOUR ACCOUNT. TO CLEAR THE ...
CPanel webmail can be accessed by these links: * http://yourdomain.com/webmail * https://hostn...
EMAIL FORWARDING REDIRECTS INCOMING MESSAGES FROM ONE EMAIL ADDRESS TO A DIFFERENT EMAIL ADDRESS. IN...
ZONE EDITOR IN CPANEL The _Zone Editor_ feature allows you to create, edit, and delete Domain Name...
By default, cPanel automatically creates autodiscovery and autoconfiguration DNS records for your do...
HOW TO: CREATE CUSTOM ERROR PAGES IN CPANEL SCREENSHOT REFERENCE 1: SCREENSHOT REFERENCE 2: SC...
TO EDIT .HTACCESS FILE VIA THE CPANEL FILEMANAGER FOLLOW THE BELOW STEPS – 1. Log into your cPanel ...
HOW TO: SETUP THE LITESPEED WEB CACHE MANAGER IN CPANEL This article describes how to use the LiteS...
DISK USAGE This interface displays the following disk space usage summaries: * Files that your...
THE "ADDON DOMAINS," "ALIASES," AND "SUBDOMAINS" INTERFACES WERE DEPRECATED IN CPANEL VERSION 100 AN...
HOW TO: SET A DEFAULT EMAIL ADDRESS FOR UNROUTED EMAILS IN CPANEL 1) Login into cPanel 2) Search...
ENABLE THE SPAM PROTECTION IN CPANEL 1) Login cPanel 2) Search and click "Spam Filters" 3) Tic...
HOW TO USE GIT VERSION CONTROL IN CPANEL TO INSTALL AND UPDATE A SITE Git is a distributed version ...
JETBACKUP5 IS UPGRADED VERSION OF JETBACKUP4. JETBACKUP IS A VERY SIMPLE AND STRAIGHTFORWARD SOLUTIO...
SECURE SOCKETS LAYER (SSL) SSL stands for Secure Sockets Layer, a security protocol that creates a...
While live chat is a great resource, it's only available to coworkers and others who share your same...
The guide refer to change PHP settings for following limit :- max_execution_time max_input_time m...
HOW DO I CONNECT TO MY LINUX SERVER VIA SSH? DO NOTE: For our servers, we uses custom SSH port (YO...
One of the most common tasks in a spam prevention program is whitelisting and blacklisting email add...
Dear valued customers, Our security and network Department have reviewed a recent DDoS case and th...
1. Login into cPanel account. 2. Click on JETBACKUP 5 under FILES section. 3. Click on DOMAINS u...
THIS SECTION ALLOWS YOU TO CUSTOMIZE THE WHITELIST AND BLACKLIST FOR VPS/DS USER ONLY. TO ADD AN EMA...
CLONING A WORDPRESS WEBSITE USING SOFTACULOUS IN CPANEL IS A STRAIGHTFORWARD PROCESS. HERE'S A STEP-...
The limitation is 1GB. If a database on your account has exceeded the database size limitation (or...
CHANGING THE PHP VERSION MultiPHP enables you to use multiple versions of PHP on your server at th...
FOLLOWING PHP FUNCTIONS HAVE BEEN DISABLED IN ALL SHARED HOSTING SERVERS TO ENHANCE THE SECURITY OF ...
HOW TO CHANGE YOUR PLESK PASSWORD This demo assumes you've already logged in to Plesk. Now let's ...
HOW TO ADD A DOMAIN FORWARDER IN PLESK This demo assumes you've already logged in to Plesk. Now l...
WHAT IS TERRAPIN ATTACK (CVE-2023-48795)? Terrapin is a man-in-the-middle attack; the flaw allows a...
OVERVIEW The Sitejet Builder allows you to view and mange your Sitejet domains. It is fully integr...
In this article we will briefly cover the basics of monitoring your server via WHM. By following thi...
The 'skeleton directory' [http://www.linfo.org/etc_skel.html] on linux based systems is a directory ...
Brute-Force Attacks occur when an attacker attempts to calculate every possible combination that cou...
UPDATING THE MAIN IP ADDRESS IN THE CONTROL PANEL. To change the IP for the WHM/cPanel follow the ...
AS WHM IS AN EASY TO USE APPLICATION TO HELP ASSIST WITH MANAGING YOUR SERVER. IT CAN ALSO SEND Y...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD NAMESERVER: If you are VPS or Ded...
To configure your FTP server, cPanel & WHM version 60 and later: PURE-FTPD SERVERS To edit the F...
Making regular backups is an important part of running any sort of website. You can configure WHM to...
1- Head over to Easy Apache4 in WHM a 2- Click "Customize" in the current installed package 3-...
There can be many reasons for which you might want to block access from specific countries. We will ...
WHM (Web Host Manager) and cPanel are popular web hosting control panels used to manage web hosting ...
cPanel's Site Quality Monitoring is a feature that allows website owners to monitor the quality and ...
Bots, spiders, and crawlers are automated programs used by search engines, spammers, and other entit...
In WHM (Web Host Manager), you can adjust the maximum number of connections allowed to the Apache we...
cPHulk Brute Force Protection is a security feature in WHM (Web Host Manager) designed to prevent un...
Rebooting a server can be necessary for various reasons, such as applying system updates, resolving ...
Changing the root password in WHM (Web Host Manager) is an important security measure to protect you...
Changing the language in WHM (Web Host Manager) allows you to customize the interface to suit your p...
Terminating multiple accounts in WHM (Web Host Manager) can be necessary when managing a server with...
Checking the version of WHM (Web Host Manager) can be useful for various reasons, such as determinin...
Changing your FTP (File Transfer Protocol) password in cPanel is essential for maintaining the secur...
Creating regular backups of your website is crucial to ensure that you can restore your site in case...
Databases play a crucial role in powering dynamic websites by storing and managing data. cPanel prov...
cPanel is a popular web hosting control panel that provides users with a graphical interface and aut...
MySQL databases are widely used for storing and managing website data, such as content, user informa...
The Default Address feature in cPanel allows you to manage email messages that are sent to invalid o...
Monitoring memory usage in WHM (Web Host Manager) is crucial for ensuring optimal server performance...
In WHM (Web Host Manager) and cPanel, the SMTP (Simple Mail Transfer Protocol) IP address is used fo...
In a shared hosting environment, resource usage is a critical aspect that hosting providers need to ...
Summary Rootkit Hunter (rkhunter) is a Unix-based tool that scans for rootkits, backdoors and possi...
APPLICABLE All RedHat-based OSes (RHEL, CENTOS, CENTOS-STREAM, ALMALINUX, ROCKYLINUX) PROBLEM Yo...
HOW TO: CREATE EMAIL ACCOUNT PASSWORD IN CPANEL Creating email accounts for your domain is essenti...
HOW TO DISCONNECT PROPERLY FROM YOUR FOREX VPS. * DO NOT USE "SIGN OUT", THIS WILL TERMINATE ALL...
This guide will show how to create and run multiple MT instances, refer below steps: 1. Take note ...
Guide for MetaTrader automatically start (AutoStart) after a VPS reboot * LOGIN to your VPS using...
The MetaTrader trading platform is regularly improved with updates, corrections, and bug fixes every...
VM creation process using Cockpit Console First download the target OS iso in the destination ser...
When you ordered PI-KVM for your Core i Dedicated Server, you are able to manage your Dedicated Serv...
ATX control is one of the PI-KVM's feature which allow user to remote control their server through t...
MSD (Mass Storage Drive) is one of the PI-KVM's feature which allow user to upload/download their ow...
For domains that are subscribed DNS MANAGEMENT (pointed to our Nameserver), you are able to add, edi...
1. PLEASE KINDLY LOGIN TO YOUR SHINJIRU'S CLIENT BILLING ACCOUNT: Local Customer - https://billing...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and log in your details. * You c...
PAYMENT METHOD GUIDE _(Local/.com.my Customer)_ * Login to your account at https://billing.shi...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and log in your details. * In th...
For domains that are subscribed DNS MANAGEMENT (pointed to our Nameserver), you are able to add, edi...
1) LOG IN TO YOUR SHINJIRU CLIENT AREA [HTTPS://BILLING.SHINJIRU.COM.MY/CLIENTAREA.PHP] (HTTPS://BIL...
NOTE: THIS OPTION IS NOT AVAILABLE FOR CERTAIN COUNTRY CODE-TOP-LEVEL DOMAINS (CCTLD), INCLUDING MYN...
All TXT content MUST encapsulate with OPEN AND CLOSE DOUBLE-QUOTES " ". If this rule being ignored...
LOGIN INTO POWERADMIN Login into PowerAdmin DNS portal and click on ADD MASTER ZONE. ADD MASTER Z...
Some services such as Office365 require SRV records added to the target domain's DNS records. Doma...
This article is the guide to clear and reset the DNS resolver cache which stores the IP address atta...
There are two options available to migrate your cPanel account. If your new cPanel account server ha...
If you have WHM and root access on both your old and new hosting, you may use this method. STEP 1....
DYNAMAIL : HOW TO ADD AND SYNC TASKS TO OUTLOOK 1. FIRSTLY, GO TO THE TASKS TAB 2. CLICK on the ...
Dynamail : How to set alerts for email usage Here are instructions on how to setup an event that wi...
Dynamail has a feature called "Folder Auto-Clean", which allows you to automatically delete messages...
Team Workspace includes real-time AUDIO and VIDEO chat, inline GROUP CHAT, DOCUMENT SHARING and an I...
HOW TO SETUP CAPTOR™ TECHNOLOGY 1. Login to your Dynamail as postmaster (or any other account that ...
**BUILD 16.X HAS DIFFERENT STEPS COMPARE TO OLDER VERSIONS TO SETUP THE DKIM RECORD.** (1) LOGIN t...
CardDAV and CalDAV are extensions of the WebDAV protocol and can be used to sync your Dynamail conta...
VIEW HEADER - ONLY DISPLAYS THE MESSAGE'S HEADER INFORMATION, WHICH INCLUDES ITEMS SUCH AS THE MESSA...
HOW TO SET AUTORESPONDER IN DYNAMAIL 1. Log into Dynamail as a user. 2. Login to your webmail acc...
IN ORDER TO SEND AND RECEIVE EMAIL USING ANDROID PHONE, YOU NEED TO SETUP YOUR ACCOUNT AS DESCRIBED ...
HOW TO CREATE THE USER ALIAS IN DYNAMAIL? An email alias is essentially a forwarding email address ...
ENABLE SMTP AUTHENTICATION FOR EMAIL CLIENT When setting up email address AUTOMATICALLY, this do...
TO CREATE NEW EMAIL ACCOUNTS, PLEASE FOLLOW THESE STEPS: 1. Login to Dynamail using your Postmaster...
Business Class Email (Dynamail) account can be configured as per the guide below but please be sure ...
1) Log in to Cloudflare with your Cloudflare account. 2) In the left sidebar, click Websites, and ...
1) Log in to cPanel, click on DNS ZONE BACKUP 2) Choose CREATION DATE and click on GENERATE DOWNLO...
Signing up to CLOUDFLARE is simple. we will describe how you can make an account and add a website. ...
ACRONIS BACKUP PLAN CONFIGURATION. A protection plan with the Backup module enabled is a set of ru...
DO THE FOLLOWING TO RECOVER FILES FROM A BACKUP: * Log in to Cyber Protection console, select the ...
AGENTS INSTALLED ON THE MANAGED MACHINES (END-USER MACHINES) NEED TO HAVE ACCESS TO THE HOSTNAMES/IP...
INSTALLING AGENT FOR WINDOWS OPERATING SYSTEM 1. DOWNLOADING PROTECTION AGENTS **Before you inst...
IN WINDOWS If you want to remove individual product components (for example, one of the agents or C...
You can protect MySQL or MariaDB data with application-aware backup. It collects application metadat...
From an application-aware backup, you can recover MySQL or MariaDB instances, databases, and tables....
Acronis Bare Metal Restoration Acronis Universal Restore is the Acronis proprietary technology tha...
INSTALLING ACRONIS PROTECTION AGENTS LINUX 1. LINUX OS UPDATE * Make sure your Linux OS has be...
In order to send and receive email using Microsoft Outlook 365, you need to setup your account as de...
To open and close Outlook Data Files (.pst) can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS...
To export .pst file in Outlook can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVESUP...
To enable an archive mailbox user can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVE...
To set a forwarding for Office 365 can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIV...
To install Microsoft Office Application from Office 365 Admin Centre can refer to this guide CLICK H...
To setup archive and deletion policy for Office 365 can refer to this guide CLICK HERE TO VIEW/DOWNL...
To create a team site in Sharepoint in Microsoft 365 or Sharepoint Server 2019 by follow this guide ...
To unblock users that been blocked due to spamming by follow this guide CLICK HERE TO VIEW/DOWNLOAD ...
To disable MFA for whole Tenant from Azure by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS:/...
To share folder outside from organization by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://...
To how to record a meeting in teams by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIV...
To how to add a disclaimer or other email header or footer by follow this guide CLICK HERE TO VIEW/D...
For guide about Office 365 Deployment CLICK HERE TO VIEW/DOWNLOAD
For guide to configure Microsoft OneDrive on Windows 10 CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVE...
For guide to manage app passwords for two-step verification CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247...
For guide to recall or replace an email message that you sent CLICK HERE TO VIEW/DOWNLOAD [HTTPS://2...
To create a Teams Meeting in Outlook kindly refer to this article CLICK HERE TO VIEW/DOWNLOAD [HTTPS...
In order to enable MFA for organization or individual user follow this guide CLICK HERE TO VIEW/DOWN...
In order to transfer your Office365 Tenant to SHINJIRU. You are required to authorize SHINJIRU to wo...
In order to reset Office365 user's/Email password from the admin portal follow this guide Click Here...
In order to setup or add domain to Office365 follow this guide Click Here to View/Download [https://...
In order to whitelist or blacklist email address, domain name, and IP Address on Office365 spam filt...
To create/add users in Office365 admin portal by follow this guide Click Here to View/Download [http...
For guide to troubleshoot issue with teams problem CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVESUPPO...
For guide to Enable or Disable Authenticated Client SMTP Submission (SMTP AUTH) in Exchange Online C...
TO RESET THE VESTACP ADMIN PASSWORD VIA COMMAND LINE, FOLLOW THE BELOW STEPS: 1. Log in to the ser...
Free VestaCP File Manager for Lifetime: VestaCP is a well-designed file manager. Its graphical inter...
Managing DNS zones in Plesk involves several steps, from accessing the DNS settings to adding, modif...
Open this URL: https://cp.automanage.biz/ [https://cp.automanage.biz/] in your browser and login wit...
TREESIZE FREE is a disk space analyzer tool for Windows that helps you identify large files and fold...
PingPlotter is a network diagnostic tool that provides a visual representation of the route data tak...
In the event that you need to change your server administrator password you can do so by following t...
The only reason that you email was not received by any particular email provider is because your IP ...
SITELOCK is a cloud-based security tool that scans your website for malware and vulnerabilities. It ...
To create free account and add your domain to "dns.he.net" Please follow below steps: 1. CREATE A ...
Applicable only if the domain name is registered with Shinjiru. 1. Make sure you have subscribed D...
Applicable only if you are assigned as Technical Contact for your domain name. 1. Login to MYNIC SE...
To create free account and add your domain to Freedns.afraid.org, Please follow below steps: 1. Cr...
Below is the steps in order to change the nameservers for any domain that registered under MYNIC (.M...
Check domain status at Whois (https://who.is/). The "Status" content shows if your domain is suspend...
Check domain status at Whois (https://who.is/). The "Status" content shows if your domain is Active....
Please refer below for the steps on managing your domain with DNS Management. Take note that this ...
SPF RECORDS SPF records are DNS TXT resource records that provide a list of servers that may legit...
Attached is the Guide for DNS TESTING FOR MAC & WINDOWS. Do get back to our support team at http://...
NSLOOKUP WINDOWS COMMANDS QUERY Please refer to example below - C:> nslookup Default Server: n...
Dear Customers, Kindly be informed that we recently have received some feedback from customers reg...
ATTENTION:  All domains users using IpNames.net and IpStates.Net as their Domain DNS. IMPACT:  Cha...
You can change your DNS at your current registrar which is the place where you have registered your ...
Just go to ADD NAME SITE and enter the desired sub-domain. Then click SUBMIT.
You can do that via our domain management system: [ http://shinjiru.supersite.myorderbox.com [http...
In order to understand DNS propagation, you must first understand a little about how DNS works. Whe...
REVERSE DNS (or sometimes called as PTR RECORD) is a DNS record that helps to determine the domain ...
INTRODUCTION The DOMAIN NAME SYSTEM SECURITY EXTENSIONS (DNSSEC) are a suite of extension specifica...
PuTTY is a popular free and open-source terminal emulator, serial console, and network file transfer...
HOW TO DISABLE INDIVIDUAL PLUGINS AND ALL PLUGINS IN WORDPRESS This article describes how to disabl...
Installing WordPress through Softaculous in cPanel is a straightforward process. Follow these steps ...
FileZilla is one of the most commonly used FTP clients thanks to its rich-featured and user-friendly...
UPLOADING A FILE: * Connect to your server using FileZilla [https://247livesupport.biz/ticket/in...
WordPress Toolkit is a feature-rich management interface that allows anyone to install, configure, a...
Permalinks are the permanent URLs to your individual blog posts and pages in WordPress. Choosing the...
DO YOU WANT TO MOVE A WORDPRESS FILES FROM FOLDER TO ROOT FOLDER? Step 1. Create a complete backup...
Password protecting files and directories in cPanel using .htpasswd and .htaccess is a powerful way ...
WordPress Toolkit is a single management interface that enables you to easily install, configure, an...
WORDPRESS DEBUG WordPress includes several settings that you can use to help debug the main applica...
The "Error Establishing a Database Connection" is a common but serious issue in WordPress. It means ...
Creating a cPanel account within WHM (Web Host Manager) allows you to manage individual hosting acco...
SSL mixed content issues occur when both HTTP and HTTPS content are loaded on the same page, leading...
REDUNDANT ARRAY OF INEXPENSIVE DISKS (RAID) RAID is a robust method of storing data efficiently by ...
Fail2Ban is a widely used tool that protects servers from brute-force attacks by analyzing server lo...
On a Linux server, if you need to change the permissions of a large number of files or directories r...
In some countries, including Malaysia, ISPs are blocking SMTP Port 25 to mitigate spam. As a workaro...
Changing the default SSH port can enhance your server's security by reducing the risk of automated a...
#1: LS : WHAT’S IN THIS DIRECTORY? The command ls stands for list directory contents. And, cleverly...
This article describes how to install the Node.js platform. You can use Node.js to host third-party ...
HOW TO FIND AND INSTALL APPLICATIONS IN PLESK This demo assumes you've already logged in to Plesk....
HOW TO LIMIT THE NUMBER OF OUTGOING MESSAGES IN PLESK This demo assumes you've already logged in t...
MALDET is a malware detector mainly used on Linux-based servers. It leverages threat data from netwo...
The following guide will help you change your dedicated server's administrator password for Windows ...
Many articles in this knowledge base advise editing configuration files. We usually recommend using ...
If you encounter issues with your server that require a restart, you can easily perform this action ...
Password resets are complimentary for the first 30 days following the activation of your Dedicated S...
Your hosting / server is only as secure as your weakest password. Follow these best practices to cre...
This demo assumes you've already logged in to Plesk. Now let's learn how to suspend websites. You ...
CHECKING IP BLOCKING IN IPTABLES: To verify if an IP address is blocked using IPTABLES: /sbin/ipta...
WinMTR is a free and open-source network diagnostic tool that combines the functionality of the trac...
IF WE ARE LOOKING TO MIGRATE A WEBSITE OR A GROUP OF WEBSITES FROM ONE VESTA SERVER TO ANOTHER, WE C...
OVERVIEW There are a few different ways to preview your site before DNS resolves it. Or after you ...
For guide to perform migration from other email service to office 365 using IMAP CLICK HERE TO VIEW/...
In order to be able to migrate the emails from Gsuite to Office365. We will need to provide an app p...
Explain briefly what MySQL databases are used for and why someone might need to import or export the...
MANAGING DATABASES: 1- LOG IN TO PLESK: Provide steps to log in to the Plesk control panel. 2- NA...
Introduce the importance of regular database backups and the ease of managing them with Plesk. BACK...
Before you attempt to connect, make sure you have created a database in your hosting account. To con...
STEPS TO OPTIMIZE A TABLE: 1- LOG IN TO CPANEL: Provide steps to log in to the cPanel control pane...
USING PHPMYADMIN: 1- LOG IN TO CPANEL: Provide steps to log in to the cPanel control panel. 2- AC...
To access Microsoft SQL Server 2016 and above, you can use various methods depending on whether you ...
To copy an MS SQL Server database from a local computer to a server, follow these updated steps. The...
WEB HOSTING MIGRATION GUIDE Please follow this WEBHOSTING MIGRATION GUIDE [https://247livesupport....
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
DOWNLOAD VPN CLIENT Download SoftEther VPN Client either from direct link or from SoftEther officia...
IKEV2 is supported in Linux via STRONGSWAN package, what are available for most Linux versions. It i...
IKEV2 is only available on MACOS 10.11 ("EL CAPITAN") AND ABOVE. Earlier versions only support IKE...
IKEv2 VPN available in IOS 9 and above. SETTINGS > GENERAL > VPN & DEVICE MANAGEMENT VPN & DEVIC...
INSTALL STRONGSWAN VPN CLIENT * Download and install the StrongSwan VPN client [https://play.goog...
In this article, we will take you through the steps to enable VPN IPV6 on CentOS / RHEL / AlmaLinux ...
DOWNLOAD & INSTALL OPENVPN CONNECT Open PLAY STORE and search for OPENVPN Once installed, open it...
ERROR 13801 One of the most common errors related to IKEv2 and certificates is 13801, IKE AUTHENTIC...
DOWNLOAD AND INSTALL OPENVPN CONNECT Setting up your iOS device iPhone / iPad using OPENVPN CONNECT...
DOWNLOAD OPENVPN Direct Download: * Windows 32-bit MSI installer [https://swupdate.openvpn.org...
DOWNLOAD TUNNELBLICK Setting up your macOS using TUNNELBLICK Download the TUNNELBLICK OpenVPN cli...
ENABLE INTERNET PROTOCOL VERSION 6 (TCP/IPV6) Before start using IPv6 protocol or IPv6 IP address, ...
Managing your Automated VPS within the Billing Portal is simple and EASY! From your main Billing P...
When you ordered your VPS, you selected an operating system (OS) image for initial setup on the serv...
Two-factor authentication is an extra layer of security designed to ensure that you're the only pers...
Shinjiru is introducing a new Agents Program and we're inviting you to switch over. This new Program...
Security Question can be used as an extra level of security when you send us a request to retrieve y...
Changing the root/administrator password for your Automated VPS within the Billing Portal is simple ...
1. At login page, click _FORGOT PASSWORD_ button. 2. Enter registered email address . Then, click _S...
Client can update all details in profile except below due to verification & security purposes, which...
Guide for resetting VPN login password Please be informed, this guide ONLY applicable for below pr...
1. Login to your account. 2. Go to Billing >> My Invoices 3. Click Unpaid option at side banner to v...
As a precaution against fraud, Shinjiru may reject suspicious orders to reduce the number of fraud. ...
Clients to create sub-contact under their main account: * Add sub-account without any permission/acc...
1. Client is required to provide existing password to reset new password. 2. Client can click on Gen...
This option is to enable Two-factor Authentication. Registered mobile number must be valid so that ...
List of emails sent from Billing System to client, including below: * Invoices * Payment reminders /...
Client can enable/disable SMS notifications and set preference for this option: * Invoice First Over...
Some client may deposit money in advance, which can be applied to unpaid invoices. 1. Add Fund opti...
We accept a wide range of payment methods. 1. AUTOMATED BANK TRANSFER MOLPay is our authorised pa...
We accept various payment methods with anonymous identity. 1. BITCOINS We accept bitcoins via dir...
For Manual payment, you need to send us your payment details. 1. Your account will not be activate...
Auto-renew option on your domain name does not indicate that your domain will be automatically renew...
Due to security purpose, client is not allowed to change registered email address from client portal...
* Login to your account with the following criteria * Click Here [https://billing.shinjiru.co...
For this issue, the registered owner is required to email us at payment@shinjiru.com.my (local custo...
1. Go to Hello, Name! > Contacts > Choose Add New from the Contacts menu. 2. Enter the contact det...
There may be a time your VPS unreacheable, probably datacenter having network problem or probably yo...
One of the most common tasks in a spam prevention program is whitelisting and blacklisting email add...
WONDERING HOW TO REPORT NOT SPAM IN MAILSENTINEL? At times Mailsentinel marks legit emails as Spam....
YOU CAN RELEASE AND TRAIN A SINGLE MESSAGE BY USING THE DROPDOWN TO THE LEFT OF THE MESSAGE AND SELE...
Applicable for Virtual Private Server (VPS) and Dedicated Server (DS). Dynamail is NOT ALLOWED to ch...
If the SmarterMail installation is moved to another server or upgraded to a different version or pro...
1. Login to your webmail interface. 2. After login to webmail, click MORE >> SETTINGS on the top p...
1. Login to your webmail interface as postmaster account that provided by us using hostname assigned...
Following are the steps to request for New Smartermail Installation from their Support upon receivin...
To upgrade / renew your smartermail to latest version, you will need to purchase 'Installation Assis...
LOGGING IN TO DYNAMAIL Email users can access Dynamail using any mobile or desktop web browser in a...
Migrate your emails from any platform to latest Windows Plesk Hosting (Smartermail) using SmarterMai...
WHAT IS EAS (ACTIVESYNC) SERVICE? EAS - Another Microsoft protocol that is the industry-standard s...
HOW TO RESET EMAIL ACCOUNT PASSWORD USING POSMASTER 1) Login to the web interface as administrator...
THE FILE STORAGE FEATURE ALLOWS USERS TO STORE FILES ON THE SMARTERMAIL SERVER. THESE FILES CAN BE M...
1. Login into Smartermail account as Primary Administrator. 2. Click on DOMAIN SETTINGS icon 3. ...
ENABLING TWO FACTOR AUTHENTICATION (2FA) FOR SMARTERMAIL  Logging into webmail with 2FA enabled req...
**The total disk space quota are based on the Subscription plan that have been purchased** 1. Log ...
1. Login into Smartermail account with Primary Administrator login 2. Click on DOMAIN SETTINGS ico...
1. Login into Smartermail account. 2. Click on CALENDAR icon 3. Click on NEW to create the appoi...
Reference: https://help.smartertools.com/smartermail/current/topics/user/settings/mysettings/account...
HOW TO CREATE TASKS IN SMARTERMAIL This tutorial assumes that you have already logged into your Sm...
HOW TO VIEW EMAIL REPORTS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
1. Login into Smartermail account with Primary Administrator login 2. Click on SETTINGS icon and c...
1. Login into Smartermail account. 2. Click on CONTACTS icon 2. At the CARD VIEW tab and Click o...
HOW TO IMPORT EMAILS & CONTACTS FROM ANOTHER EMAIL SERVICE This tutorial assumes that you have alr...
HOW TO CREATE NEW FOLDERS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
1. Login into Smartermail account. 2. Click on SETTINGS icon. 3. Click on AUTORESPONDER on the l...
These settings apply for Single Virtual Network to Single VM. If Multiple VM needs same services e...
SMARTERMAIL DOMAIN ADMINISTRATOR ACCOUNT   1. Login to Business Email Interface https://mail.dyna...
Updated on 3rd Oct 2014 AFFECTED: Only for Mozilla Firefox and Google Chrome older versions. ISS...
Depending on your needs and situation, you might need to change login details of an email account un...
DYNAMAIL: WEBMAIL URL AND USER ADMINISTRATION All Dynamail management-related configurations shoul...
HOW TO ADD AN IMAGE TO YOUR SIGNATURE IN DYNAMAIL 1. Login to your DYNAMAIL interface as a use 2...
  1. Login to your Dynamail interface as a user 2. Click the "Settings" link on the left-hand sid...
Dynamail : How to Setup Inbox Rules This article will provide you a step-by-step guide to a rule/ru...
What is Header? Refer HERE [https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/...
ATTENTION: All MailEnable users who use SSL If you have confirmed that your SSL is valid and worki...
1. Open MailEnable Professional Program. 2. Create a new postoffice by right-hand clicking the post...
NOTE: THE SETTINGS PAGE IS ONLY AVAILABLE TO DOMAIN ADMINISTRATORS, MAILING LIST MODERATORS AND SYST...
HOW TO ADD AND SYNC CONTACTS TO OUTLOOK 1. FIRSTLY, GO TO THE CONTACT TAB 2. CLICK ON THE 3 DOTS...
HOW TO SET UP OUTLOOK FOR MACOS This tutorial describes how to set up email in Outlook for Mac OS....
HOW TO ADD CALENDAR INTO OUTLOOK 1. THIS IS THE EXAMPLE CALENDAR THAT WE WILL ADD TO OUTLOOK 2. ...
1. Start Outlook Express. Choose Tools > Accounts from the menu on the top. 2. Click Add button an...
In order to send and receive email using Microsoft Outlook 2007, you need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2010, you need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2013, you need to setup your account as d...
In order to send and receive email using Mozilla Thunderbird, you need to setup your account as desc...
In order to send and receive email using Microsoft Outlook Express, you need to setup your account a...
   1. Go START > CONTROL PANEL > MAIL, As shown in FIGURE 1.1: FIGURE 1.1     2. EMAIL ACCOUNTS,...
In order to send and receive email using Microsoft Outlook 2013, you need to setup your account as d...
ERROR CODE: 0X800CCC00 DESCRIPTION: Outlook Express is unable to connect to the server. SUGGESTED AC...
FOR MICROSOFT OUTLOOK (LATEST VERSIONS) * OPEN OUTLOOK: Launch Microsoft Outlook. * NAVIGATE...
To prevent legitimate emails from landing in the Outlook Junk folder, follow these best practices an...
HOW TO: DOWNLOAD EMAIL FROM AN OLD SERVER STEP 1: OPEN MICROSOFT OUTLOOK * Launch Microsoft Out...
MANUAL EMAIL MIGRATION USING MICROSOFT OUTLOOK There are three main stages involved in the migratio...
STEPS TO INSTALL PHP EXTENSION IN CPANEL STEP 1: Login to your cPanel STEP 2: Go to Select PHP ve...
CREATE CERTIFICATE SIGNING REQUEST USING IIS When you apply for or order an SSL certificate, you mu...
When using email applications, there are two main protocols to choose from: 1- POP3 (POST OFFICE PR...
Please refer to the attached guide to learn how to set up Exchange mailbox in Blackberry phone.
HOW TO CONFIGURE MICROSOFT OUTLOOK EXPRESS TO CONNECT TO MAILBOX VIA POP3? 1. Start Outlook Expre...
Exchange Webmail Link: [ https://exchange.automanage.net/owa [https://exchange.automanage.net/owa]...
EXCHANGE MAIL SIZE The maximum size of an email in Exchange is 20MB (_Including Send and Receive m...
You may catch all the mailbox's outgoing mails in Exchange Hosting. _Means e.g you are the boss, y...
Please refer to the attached Guide on how to configure and setup an Exchange Mailbox in your mobile ...
If you come across an error: "Email Sync is Disabled" on your mobile phone (Android platform) while ...
STEPS TO SETTING UP EMAIL MAILBOX ON IPHONE 1. From the Home screen tap Settings -> Mail -> Accoun...
GUIDE ON HOW TO SET UP MAIL IN IPAD 1. If this is the first account you're setting up on the iPad ...
HOW TO DOWNLOAD OLD MAILS IN OLD SERVER VIA POP You can access your old mails (on old hosting ser...
HOW TO SEND OUT EMAILS USING ASP SCRIPT? In Windows 2008, we prefer all users to send out email us...
HOW TO CLEAN THE EXIM MAIL SERVER QUEUE? To flush the exim queue, log in to the server using PuTTY...
Yes, we do support IMAP. Check out the FOLLOWING MICROSOFT'S KB [http://support.microsoft.com/kb/28...
CPANEL WHM CONTROL PANEL >> Go to WHM --> Email --> Mail Queue Manager. // For an effective Mail q...
In order to send and receive email using Apple Iphone, you need to setup your account as described b...
Attention: All VPS or Dedicated Server WHM cPanel administrators/owners You can disable the local ...
In order to send and receive email using Apple Mail, you need to setup your account as described bel...
To synchronize the Global Address List (GAL) into Microsoft Outlook 1. Login to your webmail 2. Go...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS You may want to ensure that visitors to your web site ...
As of Jan 2015 NOTE: SSL cetificate has been installed into all our Shared Hosting servers Users...
There are many different types of SSL certificate options available, all with their unique use cases...
SSL certificates can also be differentiated based on the number of domains or subdomains they protec...
An SSL certificate error occurs when a web browser can't verify the SSL certificate installed on a s...
CSR (Certificate Signing Request) is needed to generate the SSL certificate. This set of codes has t...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
A Certification Authority (or Certification Authority) is a trusted agency that is authorized to iss...
Starting from 1st September 2020, several popular web browsers, led by Apple's Safari will stop trus...
You need to generate a new CSR with the new contact details and apply for a reissue of the certifica...
Sometimes, a certificate authority (CA) provides certificate in an unsupported format. Therefore, on...
Bounce back email from google: _: host gmail-smtp-in.l.google.com[74.125.127.26] said:_ _ 550-5.7....
HOW TO SETUP WEB USERS IN PLESK This demo assumes you've already logged in to Plesk. Now let's le...
HOW TO CREATE AND MANAGE USER ACCOUNTS IN PLESK This demo assumes you've already logged in to Ples...
Follow these steps to create new email accounts in Plesk: 1- Log in to PLESK. Use your Plesk crede...
Depending on your needs, you might need to increase or decrease your email quota. Increasing the quo...
Follow these steps to enable an auto-reply message for an email account in Plesk: 1- Log in to PLES...
A catchall email account is designed to receive all emails sent to an incorrect or non-existent addr...
Changing your cPanel password is essential for maintaining the security of your hosting account. Fol...
FTP (File Transfer Protocol) accounts are used to upload, download, and manage files on your web ser...
Common Name Mismatch occurs when the common name or SAN listed on an SSL certificate doesn't exactly...
TO HOST A NEW WEBSITE WITH A SECOND-LEVEL DOMAIN NAME: 1) Go to WEBSITES & DOMAINS, click ADD DOMAI...
NOTES: Changing root/administrator password WILL CAUSE YOUR VPS TO AUTOMATICALLY REBOOT/RESTART. D...
For various reasons, users may want to forward incoming messages of their account to another email a...
HOW TO ADD CALENDAR INTO IPHONE (IOS) 1. Firstly, open settings on your iPhone 2. In this case c...
HOW TO SHARE A CALENDAR WITH USERS.  1. For this case, we will be using "AimanR-Calendar-Sharing" ...
How many MT4 terminals you can run on your VPS depends on a few things. * How many active symbol...
Alternative access to KVM VPS is via VNC CONSOLE, other than primary access via RDP or SSH client. V...
Copy and paste the following command into SSH. 1. Installing imagemagick: yum -y install ImageMagi...
HOW TO MANAGE PLUGINS IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and...
If you want to use WordPress on a new domain all you need to do is change the SITEURL and HOME optio...
The most common reasons for a hacked (defaced) website include: - OUTDATED WEB APPLICATION. Every ...
By default SSH comes configured in a way that disables root user logins. This is done as a security ...
USE THESE COMMANDS TO SECURELY _DOWNLOAD FROM_ A SERVER STANDARD SSH PORT: rsync -avHe ssh _user_...
RESOURCE USAGE -> YOUR SITE HAS BEEN LIMITED WITHIN THE PAST 24 HOURS It is normal for any site wit...
HOW TO EDIT YOUR CONTACT INFORMATION IN PLESK This demo assumes you've already logged in to Plesk....
With video chat, you can have real-time audio and/or video chat with up to 9 participants at the sam...
TWEAK MYSQL USING MYSQLTUNER MySQLTuner is used to analyze the MySQL configuration and we can tweak...
BEFORE CANCELING YOUR SERVICE, WE URGE YOU TO CHAT WITH OUR TEAM ON SKYPE @ SHINJIRU121 TO GET YOUR ...
CPANEL : HOW TO UTILISE USER MANAGER? This feature allows you to manage your _Subaccounts._ Subacc...
If your website visitors are seeing "mixed content" warnings when they visit your SSL-protected site...
One way to optimize WordPress is to install W3 Total Cache [http://wordpress.org/extend/plugins/w3-t...
SUMMARY WordPress is one of the most versatile applications around. However, due to 3rd party scrip...
It is highly recommended that you make a backup of your database before continuing. ACCESS PHPMY...
If you're experiencing issues with Outlook not synchronizing subscribed folders, follow these steps ...
To view the email header, you can follow these steps depending on the email client or webmail interf...
WHAT IS CLOUD LINUX? CloudLinux is the first commercial Operating system that meets the specific c...
HOW TO ENABLE APACHE MOD_REWRITE The Apache web server is a very popular web server among various L...
HOW TO RESET EMAIL PASSWORD IN PLESK? The following steps will allow you to reset email account's ...
HOW TO CONFIGURE EMAIL IN GMAIL? Please follow the instructions in the screen shots. 1. Login to...
HOW TO RECOMPILE APACHE/PHP. Below are the steps to recompile apache/php in your cpanel server. Use...
Here we provide sample of most popular iptables configuration. We will block all connections excep...
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