Knowledgebase
 

You might need to find your website's IP address to point your domain name to it, or to use it to up...
1. Domain transfer can take up to 8 days to complete. The exact timeframe depends on the domain's TL...
Hey there! If you're looking to set your desktop mail client software as your default email shop, yo...
This guideline will guide you through how to test/view your website before migrating without the nee...
ATTENTION: All server and hosting owners. Dear customers, It has come to our attention that some...
Dear Customers, We would like to make another announcement about the new ticketing system which we...
If you ever find your server/hosting's IP got blacklisted and email delivery not is not conducted pr...
The following items use up space on your hosting account so these are the things we'll be looking at...
Please contact our support by submitting a support ticket via our ticketing portal http://247livesup...
One way to optimize WordPress is to install WP Super Cache, which can be done from your WordPress Da...
Wordpress is currently one of the most popular blogging/CMS applications. Here are some ideas for op...
This tutorial assumes that you have already created a database. If you have not, you will need to do...
What is Header? Refer HERE [https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/...
If you log into cPanel, you will see on the left/right hand side "Entry Processes" with a number. ...
There are some files on your web server are hidden for security purpose. They could be anything; con...
Depending on your needs and situation, you might need to increase or decrease your email quota. Incr...
This guide will give you an overview of how to enable your DKIM & SPF records from within your cPane...
To set Email Forwarding for STRONGBOLT EMAIL, 1. Login to StrongBolt Webmail Interface 2. Once l...
To set Auto-Responder for STRONGBOLT EMAIL, 1. Login to StrongBolt Webmail Interface 2. Once log...
HOW TO INSTALL WORDPRESS WITH PLESK? To install a new WordPress copy on a subscription: 1. Log in...
NOTE: If your script does not generate any output, it is possible that notification emails are not s...
CHANGING ASP.NET VERSIONS To change the active ASP.NET version on your Plesk account, follow these ...
By default, Plesk requires users to authenticate before they can view the statistics page for a webs...
BACKING UP A DATABASE You can quickly and easily create a database backup using Plesk. When you do ...
Domain aliases enable you to point one or more domains to your primary domain. For example, if your ...
After you create a domain, you can easily add a new subdomain (for example, _testing.example.com_). ...
To add a new domain in Plesk, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, cl...
 PLESK HAS THE FOLLOWING PHP VERSIONS INSTALLED: * 5.6 * 7.0 To switch between these versions,...
CHANGING THE DOCUMENT ROOT DIRECTORY To change the document root directory in Plesk, follow these s...
Depending on your needs and situation, you might need to change login details of an email account un...
If you are seeing the following when visiting your website, it means that CloudLinux [https://www.cl...
HOW DO I SET UP EMAIL FORWARDING IN PLESK? * Login to the Plesk control panel. * Once logge...
You can use either of the below commands to stop directory browsing, just add either one to your .ht...
This article describes how to use phpMyAdmin to change the collation settings for MySQL databases an...
This article describes a problem that occurs after a server is upgraded to MySQL 5.6.5 or later, and...
CHANGING A WORDPRESS ACCOUNT USERNAME After you create a WordPress login account, you may want to c...
UPDATING WORDPRESS You should update a WordPress installation frequently to ensure it is running th...
This article describes how to manually migrate emails using Ms Outlook. There are 3 stages involve...
In order to deploy WordPress multisite, the following directives should be added to DOMAINS > EXAMPL...
HOW TO MANAGE CATEGORIES IN WORDPRESS This tutorial assumes you've already logged in to WordPress, ...
HOW TO CHANGE YOUR HEADER IN WORDPRESS This tutorial assumes you've already logged in to WordPress,...
HOW TO MANAGE PAGES IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and w...
HOW TO WRITE A COMMENT IN WORDPRESS This tutorial assumes you've already logged in to WordPress, an...
HOW TO WRITE A NEW POST IN WORDPRESS This tutorial assumes you've already logged in to WordPress, a...
HOW TO MANAGE USERS IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and w...
HOW TO EDIT YOUR PROFILE IN WORDPRESS This tutorial assumes you've already logged in to WordPress, ...
HOW TO FIX CPU PROBLEMS IN WORDPRESS UPDATE WORDPRESS If you're not using the latest version of Wor...
CONNECTION STRING WITH STANDARD SECURITY: Data Source=SQL_SERVER_IP,MSSQL_PORT;Initial Catalog=DATA...
Before you attempt to connect, make sure you have created a database in your hosting account. To con...
A Microsoft might be a huge name in the world of technology and cloud computing but it has its drawb...
#1: LS : WHAT’S IN THIS DIRECTORY? The command LS stands for LIST DIRECTORY CONTENTS. And, cleverl...
HOW TO ENABLE AUTO-REPLY FOR AN EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in ...
WHAT IS CSF (CONFIGSERVER SECURITY & FIREWALL)? ConfigServe Firewall, also known as CSF, is a firew...
HOW TO CREATE NEW FOLDERS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
HOW TO CREATE EMAIL IN PLESK? The following steps will allow you to create new email accounts in P...
1. On your iPhone go SETTINGS > PASSWORDS & ACCOUNTS as per FIGURE 1.1: FIGURE 1.1 2. ADD ACCOUN...
IN ORDER TO CHANGE YOUR DOMAIN MX RECORD TO G SUITE PLEASE FOLLOW THE STEPS. * Make sure you hav...
When you login into Centos Web Panel (CWP), Main Shared IP address may not match to your server's as...
100, 200, 300 SERIES CODES HTTP status codes ranging from 100 to 199 are informational codes. If a ...
TO INSURE YOUR MAIL SEVER IS TWEAKED CORRECTLY. PLEASE MAKE SURE YOU HAVE THE FOLLOWING CONFIGURED O...
   1. Go START > CONTROL PANEL > MAIL, As shown in FIGURE 1.1: FIGURE 1.1     2. EMAIL ACCOUNTS,...
HOW TO VIEW EMAIL REPORTS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
SpamAssassin is a free program that comes with all cPanel and WHM installations. It's used to filter...
In order to send and receive email using Apple Mail, you need to setup your account as described bel...
In order to send and receive email using Apple Iphone, you need to setup your account as described b...
In order to send and receive email using Microsoft Outlook Express, you need to setup your account a...
In order to send and receive email using Mozilla Thunderbird, you need to setup your account as desc...
In order to send and receive email using Microsoft Outlook 2013, you need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2010, you need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2007, you need to setup your account as d...
Spammers use a variety of methods to send spam, but the use of hacked legitimate user's email accoun...
CANCEL MY SERVICE Are you unhappy with your current service? Facing issues that are not tackled up...
If you see a windows popped up with title "Deceptive Website Warning" this means your website has so...
Some clients tend to get the wrong idea about virtual private servers (VPS). They believe that spend...
Many have been confusing Strongbolt/Bulletproof domains and hosting to be immune of any suspension o...
REASON: Domain owner failed to click on the verification link sent by Registrar. As of January 1, 2...
Following prohibitions for .MY Domain, which domain name MUST NOT: a. By themselves (either English...
The first-level set of domain names are the top-level domains (TLDs), including the generic top-leve...
Registrar follows a set standard of AUP in reference to the domain names they offer. If your domain ...
If your domain is suspended while your hosting is still active, we would recommend you to replace ho...
You can send email using PHPMailer from your PHP script with SMTP authentication. To use PHPMailer c...
Here is the guide on how to use Shinjiru G3 Mailblast. Download link [https://247livesupport.biz/kb/...
SEM FRESH EMAIL BLACKLIST OR EMAIL GOES TO SPAMBOX If your domain is blacklisted by SEM as checked...
SSL certificates can also be differentiated based on the number of domains or subdomains they protec...
There are many different types of SSL certificate options available, all with their unique use cases...
There can be several reasons why SSL/HTTPS is not working on your site. DOMAIN IS NEWLY HOSTED SSL ...
An SSL certificate error occurs when a web browser can't verify the SSL certificate installed on a s...
Common Name Mismatch occurs when the common name or SAN listed on an SSL certificate doesn't exactly...
When visitors access to your website request a page using a secure https:// connection, a broken pad...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS You may want to ensure that visitors to your web site ...
This article describes how to install the Node.js platform. You can use Node.js to host third-party ...
CSR (Certificate Signing Request) is needed to generate the SSL certificate. This set of codes has t...
CSR (Certificate Signing Request) is needed to generate the SSL certificate. This set of codes has t...
CSR (Certificate Signing Request) is needed to generate the SSL certificate. This set of codes has t...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
Steps to install SSL certificate are available in URL provided below: https://support.comodo.com/ind...
SECTIGO WEB PLATFORM USER GUIDE After you sign up for your Sectigo Web Package, you may need to ad...
NOTE: IN ORDER TO SETUP YOUR EMAIL IN MICROSOFT OUTLOOK WITH ACTIVESYNC TECHNOLOGY. YOU MUST HAVE OU...
ICANN DOMAIN LOCKED AND UNLOCK Please take note that your domain status is set to be REGISTRY LOCK...
To upgrade / renew your smartermail to latest version, you will need to purchase 'Installation Assis...
Following are the steps to request for New Smartermail Installation from their Support upon receivin...
DOWNLOAD VPN CLIENT Download SoftEther VPN Client either from direct link or from SoftEther officia...
Please download the PDF guide below to access MailSentinel Portal via cPanel / Plesk Control Panel
1. GET MYSQL  PASSWORD First SSH to your server with the root credential, then run the following c...
The purpose of this guide is to show the steps after having installed the initial server to set up a...
WHM ACCESS URL: https://your_server_ip:2087 Username: root Password: SAME AS YOUR VPS ROOT PASSW...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME: * LOGIN TO PLESK. * Go to the Websites & Domai...
Using SSH can be a superior way to manage the files and databases on your account. Using a simple co...
This will probably help you to find out the IP which tried the malpractices in a server to get compr...
The Uncomplicated Firewall (UFW) is a frontend for iptables and is particularly well-suited for host...
Outlook was displaying a reported error that it "Cannot connect to the server. If you continue to re...
There are two main protocols for email applications: - POP3 (POST OFFICE PROTOCOL 3) - IMAP (INT...
The LiteSpeed cache can be cleared by deleting the cache files stored in your account. To clear the ...
TO HOST A NEW WEBSITE WITH A SECOND-LEVEL DOMAIN NAME: 1) Go to WEBSITES & DOMAINS, click ADD DOMAI...
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN To install Let's Encrypt SSL certificate ...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD NAMESERVER: If you are VPS or Ded...
HOW TO GENERATE A FULL BACKUP IN PLESK In order to generate a full backup in Plesk please do the fo...
MOST LINUX DISTRIBUTIONS WILL USE IPTABLES AS THE DEFAULT FIREWALL. HERE ARE THE COMMANDS TO WHITELI...
HOW TO: DOWNLOAD EMAIL IN OLD SERVER Hey there! This KB will guide you to connect your outlook to ...
THE MYSQL TRIGGER IS A DATABASE OBJECT THAT IS ASSOCIATED WITH A TABLE. IT WILL BE ACTIVATED WHEN A ...
ATTENTION:  SHARED HOSTING - EMAIL SIZE LIMIT Below are the limits of the Shared Hosting mail size...
HERE IS THE OUTGOING MESSAGE LIMIT PER HOUR BASED ON PACKAGES/SUBSCRIPTIONS. YOU MAY REFER BELOW DET...
  INCOMING PORT ==>  PORT 110 OUTGOING PORT ==> PORT 26 You can refer to https://247livesuppor...
1. Go to MYNIC SELFCARE SYSTEM (https://selfcare.ichoose.my/login). 2. Click on FORGOT PASSWORD lin...
1. Go to MYNIC SELFCARE SYSTEM (https://selfcare.ichoose.my/login). 2. Click on FORGOT USERNAME lin...
1. Login as Administrative Contact to MYNIC SELFCARE SYSTEM (https://selfcare.ichoose.my/). 2. Sear...
At times it is noticed that SSL is installed on a wordpress site but on the web browser the green pa...
DO YOU WANT TO MOVE A WORDPRESS FILES FROM FOLDER TO ROOT FOLDER? STEP 1. CREATE A COMPLETE BACKUP...
THE NODE.JS SELECTOR ALLOWS YOU TO EASILY SET UP NODE.JS APPLICATIONS WITH THE CPANEL GRAPHICAL INTE...
ENABLING PYTHON IN CPANEL You can now set up multiple application quickly from within cPanel. Each ...
As a dynamic content management system, WordPress relies on a MySQL database that stores your conten...
In a default WordPress installation, the only place the log out link is displayed in is the WordPres...
Please take note that due to NGINX setup, the permalink settings that can work is "PLAIN" or "CUSTOM...
PHP VERSION + NGINX Please take note that whenever you change the Apache version to support your we...
WordPress Toolkit is a single management interface that enables you to easily install, configure, an...
WORDPRESS DEBUG WordPress includes several settings that you can use to help debug the main applica...
WHAT IS AN AFFILIATE LINK? An affiliate link is a link from your website to a website that sells a ...
While WordPress can be configured to display posts and pages with SEO-friendly URLs, the platform's ...
CONTROL SEARCH ENGINES FROM CRAWLING YOUR WEBSITE. In order for your website to be found by other ...
WHAT IS A CANONICAL TAG? To put it simply a canonical tag is an HTML tag used to indicated to searc...
DOWNLOAD & INSTALL OPENVPN CONNECT Open PLAY STORE and search for OPENVPN Once installed, open it...
DOWNLOAD OPENVPN Direct Download: * Windows 32-bit MSI installer [https://swupdate.openvpn.org...
DOWNLOAD AND INSTALL OPENVPN CONNECT Setting up your iOS device iPhone / iPad using OPENVPN CONNECT...
ERROR 13801 One of the most common errors related to IKEv2 and certificates is 13801, IKE AUTHENTIC...
Guide for resetting VPN login password Please be informed, this guide ONLY applicable for below pr...
Now let's learn how to setup domain redirects. 1. Login to cPanel 2. Click the "Redirects" icon....
There might be couple things which can cause your website exceed your monthly bandwidth. 1. You ma...
HOW TO REPAIR DATABASE TABLES Before we start a repair of a database table, we want to first check ...
For security purposes, we recommend that you to disable directory browsing on your website so no one...
HOW TO UPDATE YOUR CPANEL CONTACT INFORMATION OR RECEIVE A NOTIFICATION ON REACHING QUOTA LIMIT? If...
1. Login to your cPanel Hosting Account. You can get the Control Panel URL, Username and Password in...
There are a few different methods that can be used to review your bandwidth usage from within your c...
If your website is using long URL like EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into...
HOW TO CREATE A BACKUP OF YOUR WEBSITE USING SOFTACULOUS 1. First, log in to your cPanel control pa...
BACKUP LIMIT IN SOFTACULOUS AUTO INSTALLER (LINUX SHARED HOSTING) Maximum backups allowed per user...
This knowledgebase will guide you on how to set Two Factor Authentication onto your cPanel hosting. ...
Follow the below steps :- STEP 1: LOGIN TO ROUNDCUBE WEBMAIL CLIENT. STEP 2: CLICK THE SETTINGS ...
HOW TO: CHANGE THE PRIMARY LANGUAGE IN CPANEL SCREENSHOT REFERENCE 1: SCREENSHOT REFERENCE 2: ...
HOW TO: UPLOAD A FILE USING FILE MANAGER (CPANEL) You can upload your files directly through cPane...
All cPanel hosting plan now enabled with free Auto SSL. WHAT IS AUTOSSL? FREE SSL. AutoSSL is act...
THE LITESPEED CACHE CAN BE CLEARED BY DELETING THE CACHE FILES STORED IN YOUR ACCOUNT. TO CLEAR THE ...
CPanel webmail can be accessed by these links: * http://yourdomain.com/webmail * https://hostn...
EMAIL FORWARDING REDIRECTS INCOMING MESSAGES FROM ONE EMAIL ADDRESS TO A DIFFERENT EMAIL ADDRESS. IN...
ZONE EDITOR IN CPANEL The _Zone Editor_ feature allows you to create, edit, and delete Domain Name...
By default, cPanel automatically creates autodiscovery and autoconfiguration DNS records for your do...
HOW TO: CREATE CUSTOM ERROR PAGES IN CPANEL SCREENSHOT REFERENCE 1: SCREENSHOT REFERENCE 2: SC...
TO EDIT .HTACCESS FILE VIA THE CPANEL FILEMANAGER FOLLOW THE BELOW STEPS – 1. Log into your cPanel ...
HOW TO: SETUP THE LITESPEED WEB CACHE MANAGER IN CPANEL This article describes how to use the LiteS...
DISK USAGE This interface displays the following disk space usage summaries: * Files that your...
THE "ADDON DOMAINS," "ALIASES," AND "SUBDOMAINS" INTERFACES WERE DEPRECATED IN CPANEL VERSION 100 AN...
HOW TO: SET A DEFAULT EMAIL ADDRESS FOR UNROUTED EMAILS IN CPANEL 1) Login into cPanel 2) Search...
ENABLE THE SPAM PROTECTION IN CPANEL 1) Login cPanel 2) Search and click "Spam Filters" 3) Tic...
HOW TO PASSWORD PROTECT DIRECTORIES IN CPANEL 1. Login to cPanel account > Go to Files Section > Cl...
SOFTACULOUS  In cPanel, there's a feature called Softaculous. You can install software such as W...
HOW TO USE GIT VERSION CONTROL IN CPANEL TO INSTALL AND UPDATE A SITE Git is a distributed version ...
JETBACKUP5 IS UPGRADED VERSION OF JETBACKUP4. JETBACKUP IS A VERY SIMPLE AND STRAIGHTFORWARD SOLUTIO...
SHARED HOSTING/WORDPRESS HOSTING : HOW TO USE WORDPRESS TOOLKIT WordPress Toolkit is a feature-rich...
SECURE SOCKETS LAYER (SSL) SSL stands for Secure Sockets Layer, a security protocol that creates a...
RESET PASSWORD FROM CPANEL * Log into CPANEL. * Click "PASSWORD & SECURITY" in the _Preferences...
HOW TO CHECK EMAIL DISK USAGE PER USER 1. Login to your Dynamail interface as a user 2. Click the...
While live chat is a great resource, it's only available to coworkers and others who share your same...
ENABLE INTERNET PROTOCOL VERSION 6 (TCP/IPV6) Before start using IPv6 protocol or IPv6 IP address, ...
INTRODUCTION IKEV2 is supported in Linux via STRONGSWAN package, what are available for most Linux ...
The guide refer to change PHP settings for following limit :- max_execution_time max_input_time m...
HOW DO I CONNECT TO MY LINUX SERVER VIA SSH? DO NOTE: For our servers, we uses custom SSH port (YO...
HOW TO RESET EMAIL ACCOUNT PASSWORD USING POSMASTER 1) Login to the web interface as administrator...
One of the most common tasks in a spam prevention program is whitelisting and blacklisting email add...
DOWNLOAD TUNNELBLICK Setting up your macOS using TUNNELBLICK Download the TUNNELBLICK OpenVPN cli...
Dear valued customers, Our security and network Department have reviewed a recent DDoS case and th...
1. Login into cPanel account. 2. Click on JETBACKUP 5 under FILES section. 3. Click on DOMAINS u...
CREATING A DATABASE To create a database, follow these steps: 1. Log in to Plesk. 2. In the lef...
THIS SECTION ALLOWS YOU TO CUSTOMIZE THE WHITELIST AND BLACKLIST FOR VPS/DS USER ONLY. TO ADD AN EMA...
CLONING A WORDPRESS WEBSITE USING SOFTACULOUS IN CPANEL IS A STRAIGHTFORWARD PROCESS. HERE'S A STEP-...
The limitation is 1GB. If a database on your account has exceeded the database size limitation (or...
Upon subscribing to our Strongbolt Email Hosting, you will receive an activation email with your log...
DYNAMAIL: WEBMAIL URL AND USER ADMINISTRATION All Dynamail management-related configurations shoul...
CHANGING THE PHP VERSION MultiPHP enables you to use multiple versions of PHP on your server at th...
FOLLOWING PHP FUNCTIONS HAVE BEEN DISABLED IN ALL SHARED HOSTING SERVERS TO ENHANCE THE SECURITY OF ...
HOW TO CHANGE YOUR PLESK PASSWORD This demo assumes you've already logged in to Plesk. Now let's ...
HOW TO ADD A DOMAIN FORWARDER IN PLESK This demo assumes you've already logged in to Plesk. Now l...
WHAT IS TERRAPIN ATTACK (CVE-2023-48795)? Terrapin is a man-in-the-middle attack; the flaw allows a...
OVERVIEW The Sitejet Builder allows you to view and mange your Sitejet domains. It is fully integr...
In this article we will briefly cover the basics of monitoring your server via WHM. By following thi...
The 'skeleton directory' [http://www.linfo.org/etc_skel.html] on linux based systems is a directory ...
Brute-Force Attacks occur when an attacker attempts to calculate every possible combination that cou...
UPDATING THE MAIN IP ADDRESS IN THE CONTROL PANEL. To change the IP for the WHM/cPanel follow the ...
AS WHM IS AN EASY TO USE APPLICATION TO HELP ASSIST WITH MANAGING YOUR SERVER. IT CAN ALSO SEND Y...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD NAMESERVER: If you are VPS or Ded...
OVERVIEW There are a few different ways to preview your site before DNS resolves it. Or after you ...
To configure your FTP server, cPanel & WHM version 60 and later: PURE-FTPD SERVERS To edit the F...
Making regular backups is an important part of running any sort of website. You can configure WHM to...
1- Head over to Easy Apache4 in WHM a 2- Click "Customize" in the current installed package 3-...
There can be many reasons for which you might want to block access from specific countries. We will ...
WHM (Web Host Manager) and cPanel are popular web hosting control panels used to manage web hosting ...
cPanel's Site Quality Monitoring is a feature that allows website owners to monitor the quality and ...
Bots, spiders, and crawlers are automated programs used by search engines, spammers, and other entit...
In WHM (Web Host Manager), you can adjust the maximum number of connections allowed to the Apache we...
cPHulk Brute Force Protection is a security feature in WHM (Web Host Manager) designed to prevent un...
Rebooting a server can be necessary for various reasons, such as applying system updates, resolving ...
Changing the root password in WHM (Web Host Manager) is an important security measure to protect you...
Changing the language in WHM (Web Host Manager) allows you to customize the interface to suit your p...
Terminating multiple accounts in WHM (Web Host Manager) can be necessary when managing a server with...
Checking the version of WHM (Web Host Manager) can be useful for various reasons, such as determinin...
Changing your FTP (File Transfer Protocol) password in cPanel is essential for maintaining the secur...
Creating regular backups of your website is crucial to ensure that you can restore your site in case...
Databases play a crucial role in powering dynamic websites by storing and managing data. cPanel prov...
IKEv2 VPN available in IOS 9 and above. SETTINGS > GENERAL > VPN & DEVICE MANAGEMENT VPN & DEVIC...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
IKEV2 is only available on MACOS 10.11 ("EL CAPITAN") AND ABOVE. Earlier versions only support IKE...
INSTALL STRONGSWAN VPN CLIENT * Download and install the StrongSwan VPN client [https://play.goog...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
cPanel is a popular web hosting control panel that provides users with a graphical interface and aut...
MySQL databases are widely used for storing and managing website data, such as content, user informa...
The Default Address feature in cPanel allows you to manage email messages that are sent to invalid o...
Monitoring memory usage in WHM (Web Host Manager) is crucial for ensuring optimal server performance...
In WHM (Web Host Manager) and cPanel, the SMTP (Simple Mail Transfer Protocol) IP address is used fo...
ABOUT FAIL2BAN Fail2Ban is a widely used tool for protecting the bruteforce attack analyzing the s...
In a shared hosting environment, resource usage is a critical aspect that hosting providers need to ...
Summary Rootkit Hunter (rkhunter) is a Unix-based tool that scans for rootkits, backdoors and possi...
APPLICABLE All RedHat-based OSes (RHEL, CENTOS, CENTOS-STREAM, ALMALINUX, ROCKYLINUX) PROBLEM Yo...
HOW TO: CREATE EMAIL ACCOUNT PASSWORD IN CPANEL Creating email accounts for your domain is essenti...
HOW TO DISCONNECT PROPERLY FROM YOUR FOREX VPS. * DO NOT USE "SIGN OUT", THIS WILL TERMINATE ALL...
This guide will show how to create and run multiple MT instances, refer below steps: 1. Take note ...
Guide for MetaTrader automatically start (AutoStart) after a VPS reboot * LOGIN to your VPS using...
The MetaTrader trading platform is regularly improved with updates, corrections, and bug fixes every...
VM creation process using Cockpit Console First download the target OS iso in the destination ser...
When you ordered PI-KVM for your Core i Dedicated Server, you are able to manage your Dedicated Serv...
ATX control is one of the PI-KVM's feature which allow user to remote control their server through t...
MSD (Mass Storage Drive) is one of the PI-KVM's feature which allow user to upload/download their ow...
For domains that are subscribed DNS MANAGEMENT (pointed to our Nameserver), you are able to add, edi...
1. PLEASE KINDLY LOGIN TO YOUR SHINJIRU'S CLIENT BILLING ACCOUNT: Local Customer - https://billing...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and log in your details. * You c...
PAYMENT METHOD GUIDE _(Local/.com.my Customer)_ * Login to your account at https://billing.shi...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and log in your details. * In th...
For domains that are subscribed DNS MANAGEMENT (pointed to our Nameserver), you are able to add, edi...
1) LOG IN TO YOUR SHINJIRU CLIENT AREA [HTTPS://BILLING.SHINJIRU.COM.MY/CLIENTAREA.PHP] (HTTPS://BIL...
NOTE: THIS OPTION IS NOT AVAILABLE FOR CERTAIN COUNTRY CODE-TOP-LEVEL DOMAINS (CCTLD), INCLUDING MYN...
One of the most common tasks in a spam prevention program is whitelisting and blacklisting email add...
WONDERING HOW TO REPORT NOT SPAM IN MAILSENTINEL? At times Mailsentinel marks legit emails as Spam....
YOU CAN RELEASE AND TRAIN A SINGLE MESSAGE BY USING THE DROPDOWN TO THE LEFT OF THE MESSAGE AND SELE...
INTRODUCTION The DOMAIN NAME SYSTEM SECURITY EXTENSIONS (DNSSEC) are a suite of extension specifica...
All TXT content MUST encapsulate with OPEN AND CLOSE DOUBLE-QUOTES " ". If this rule being ignored...
FTP (File Transfer Protocol) accounts are used to upload, download, and manage files on your web ser...
LOGIN INTO POWERADMIN Login into PowerAdmin DNS portal and click on ADD MASTER ZONE. ADD MASTER Z...
Some services such as Office365 require SRV records added to the target domain's DNS records. Doma...
This article is the guide to clear and reset the DNS resolver cache which stores the IP address atta...
There are two options available to migrate your cPanel account. If your new cPanel account server ha...
In order to be able to migrate the emails from Gsuite to Office365. We will need to provide an app p...
For guide to perform migration from other email service to office 365 using IMAP CLICK HERE TO VIEW/...
IF WE ARE LOOKING TO MIGRATE A WEBSITE OR A GROUP OF WEBSITES FROM ONE VESTA SERVER TO ANOTHER, WE C...
WEB HOSTING MIGRATION GUIDE Please follow this WEBHOSTING MIGRATION GUIDE [https://247livesupport....
If you have WHM and root access on both your old and new hosting, you may use this method. STEP 1....
Migrate your emails from any platform to latest Windows Plesk Hosting (Smartermail) using SmarterMai...
For various reasons, users may want to forward incoming messages of their account to another email a...
HOW TO SET UP OUTLOOK FOR MACOS This tutorial describes how to set up email in Outlook for Mac OS....
HOW TO ADD CALENDAR INTO OUTLOOK 1. THIS IS THE EXAMPLE CALENDAR THAT WE WILL ADD TO OUTLOOK 2. ...
HOW TO ADD CALENDAR INTO IPHONE (IOS) 1. FIRSTLY, CLICK on the calendar 2. AFTER CLICKING THE CA...
HOW TO SHARE ONE USER CALENDAR WITH ALL USERS. 1.This is a user AimanR calendar that we will share...
NOTE: THE SETTINGS PAGE IS ONLY AVAILABLE TO DOMAIN ADMINISTRATORS, MAILING LIST MODERATORS AND SYST...
HOW TO ADD AND SYNC CONTACTS TO OUTLOOK 1. FIRSTLY, GO TO THE CONTACT TAB 2. CLICK ON THE 3 DOTS...
DYNAMAIL : HOW TO ADD AND SYNC TASKS TO OUTLOOK 1. FIRSTLY, GO TO THE TASKS TAB 2. CLICK on the ...
Dynamail : How to set alerts for email usage Here are instructions on how to setup an event that wi...
ENABLING TWO FACTOR AUTHENTICATION (2FA) FOR SMARTERMAIL  Logging into webmail with 2FA enabled req...
Dynamail has a feature called "Folder Auto-Clean", which allows you to automatically delete messages...
LOGGING IN TO DYNAMAIL Email users can access Dynamail using any mobile or desktop web browser in a...
Team Workspace includes real-time AUDIO and VIDEO chat, inline GROUP CHAT, DOCUMENT SHARING and an I...
HOW TO SETUP CAPTOR™ TECHNOLOGY 1. Login to your Dynamail as postmaster (or any other account that ...
**BUILD 16.X HAS DIFFERENT STEPS COMPARE TO OLDER VERSIONS TO SETUP THE DKIM RECORD.** (1) LOGIN t...
CardDAV and CalDAV are extensions of the WebDAV protocol and can be used to sync your Dynamail conta...
VIEW HEADER - ONLY DISPLAYS THE MESSAGE'S HEADER INFORMATION, WHICH INCLUDES ITEMS SUCH AS THE MESSA...
**The total disk space quota are based on the Subscription plan that have been purchased** 1. Log ...
HOW TO SET AUTORESPONDER IN DYNAMAIL 1. Log into Dynamail as a user. 2. Login to your webmail acc...
HOW TO ADD AN IMAGE TO YOUR SIGNATURE IN DYNAMAIL 1. Login to your DYNAMAIL interface as a use 2...
IN ORDER TO SEND AND RECEIVE EMAIL USING ANDROID PHONE, YOU NEED TO SETUP YOUR ACCOUNT AS DESCRIBED ...
HOW TO CREATE THE USER ALIAS IN DYNAMAIL? An email alias is essentially a forwarding email address ...
ENABLE SMTP AUTHENTICATION FOR EMAIL CLIENT When setting up email address AUTOMATICALLY, this do...
TO CREATE NEW EMAIL ACCOUNTS, PLEASE FOLLOW THESE STEPS: 1. Login to Dynamail using your Postmaster...
Business Class Email (Dynamail) account can be configured as per the guide below but please be sure ...
1) Log in to Cloudflare with your Cloudflare account. 2) In the left sidebar, click Websites, and ...
1) Log in to cPanel, click on DNS ZONE BACKUP 2) Choose CREATION DATE and click on GENERATE DOWNLO...
Signing up to CLOUDFLARE is simple. we will describe how you can make an account and add a website. ...
1. Login into Smartermail account. 2. Click on SETTINGS icon. 3. Click on AUTORESPONDER on the l...
1. Login into Smartermail account as Primary Administrator. 2. Click on DOMAIN SETTINGS icon 3. ...
1. Login into Smartermail account. 2. Click on CONTACTS icon 2. At the CARD VIEW tab and Click o...
1. Login into Smartermail account with Primary Administrator login 2. Click on SETTINGS icon and c...
Reference: https://help.smartertools.com/smartermail/current/topics/user/settings/mysettings/account...
1. Login into Smartermail account. 2. Click on CALENDAR icon 3. Click on NEW to create the appoi...
1. Login into Smartermail account with Primary Administrator login 2. Click on DOMAIN SETTINGS ico...
THE FILE STORAGE FEATURE ALLOWS USERS TO STORE FILES ON THE SMARTERMAIL SERVER. THESE FILES CAN BE M...
WHAT IS EAS (ACTIVESYNC) SERVICE? EAS - Another Microsoft protocol that is the industry-standard s...
1. Login to your webmail interface as postmaster account that provided by us using hostname assigned...
1. Login to your webmail interface. 2. After login to webmail, click MORE >> SETTINGS on the top p...
Applicable for Virtual Private Server (VPS) and Dedicated Server (DS). Dynamail is NOT ALLOWED to ch...
ACRONIS BACKUP PLAN CONFIGURATION. A protection plan with the Backup module enabled is a set of ru...
DO THE FOLLOWING TO RECOVER FILES FROM A BACKUP: * Log in to Cyber Protection console, select the ...
AGENTS INSTALLED ON THE MANAGED MACHINES (END-USER MACHINES) NEED TO HAVE ACCESS TO THE HOSTNAMES/IP...
INSTALLING AGENT FOR WINDOWS OPERATING SYSTEM 1. DOWNLOADING PROTECTION AGENTS **Before you inst...
IN WINDOWS If you want to remove individual product components (for example, one of the agents or C...
You can protect MySQL or MariaDB data with application-aware backup. It collects application metadat...
From an application-aware backup, you can recover MySQL or MariaDB instances, databases, and tables....
Acronis Bare Metal Restoration Acronis Universal Restore is the Acronis proprietary technology tha...
INSTALLING ACRONIS PROTECTION AGENTS LINUX 1. LINUX OS UPDATE * Make sure your Linux OS has be...
In order to send and receive email using Microsoft Outlook 365, you need to setup your account as de...
To open and close Outlook Data Files (.pst) can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS...
To export .pst file in Outlook can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVESUP...
To enable an archive mailbox user can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVE...
To set a forwarding for Office 365 can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIV...
To install Microsoft Office Application from Office 365 Admin Centre can refer to this guide CLICK H...
To setup archive and deletion policy for Office 365 can refer to this guide CLICK HERE TO VIEW/DOWNL...
To create a team site in Sharepoint in Microsoft 365 or Sharepoint Server 2019 by follow this guide ...
To unblock users that been blocked due to spamming by follow this guide CLICK HERE TO VIEW/DOWNLOAD ...
To disable MFA for whole Tenant from Azure by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS:/...
To share folder outside from organization by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://...
To how to record a meeting in teams by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIV...
To how to add a disclaimer or other email header or footer by follow this guide CLICK HERE TO VIEW/D...
For guide about Office 365 Deployment CLICK HERE TO VIEW/DOWNLOAD
For guide to configure Microsoft OneDrive on Windows 10 CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVE...
For guide to manage app passwords for two-step verification CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247...
For guide to recall or replace an email message that you sent CLICK HERE TO VIEW/DOWNLOAD [HTTPS://2...
To create a Teams Meeting in Outlook kindly refer to this article CLICK HERE TO VIEW/DOWNLOAD [HTTPS...
In order to enable MFA for organization or individual user follow this guide CLICK HERE TO VIEW/DOWN...
In order to transfer your Office365 Tenant to SHINJIRU. You are required to authorize SHINJIRU to wo...
In order to reset Office365 user's/Email password from the admin portal follow this guide Click Here...
In order to setup or add domain to Office365 follow this guide Click Here to View/Download [https://...
In order to whitelist or blacklist email address, domain name, and IP Address on Office365 spam filt...
To create/add users in Office365 admin portal by follow this guide Click Here to View/Download [http...
For guide to troubleshoot issue with teams problem CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVESUPPO...
For guide to Enable or Disable Authenticated Client SMTP Submission (SMTP AUTH) in Exchange Online C...
TO RESET THE VESTACP ADMIN PASSWORD VIA COMMAND LINE, FOLLOW THE BELOW STEPS: 1. Log in to the ser...
Free VestaCP File Manager for Lifetime: VestaCP is a well-designed file manager. Its graphical inter...
Managing DNS zones in Plesk involves several steps, from accessing the DNS settings to adding, modif...
Open this URL: https://cp.automanage.biz/ [https://cp.automanage.biz/] in your browser and login wit...
WinMTR is a free and open-source network diagnostic tool that combines the functionality of the trac...
TREESIZE FREE is a disk space analyzer tool for Windows that helps you identify large files and fold...
PuTTY is a popular free and open-source terminal emulator, serial console, and network file transfer...
PingPlotter is a network diagnostic tool that provides a visual representation of the route data tak...
Changing the root/administrator password for your Automated VPS within the Billing Portal is simple ...
There may be a time your VPS unreacheable, probably datacenter having network problem or probably yo...
Alternative access to KVM VPS is via VNC CONSOLE, other than primary access via RDP or SSH client. V...
When you ordered your VPS, you selected an operating system (OS) image for initial setup on the serv...
Managing your Automated VPS within the Billing Portal is simple and EASY! From your main Billing P...
NOTES: Changing root/administrator password WILL CAUSE YOUR VPS TO REBOOT OR TO RESTART. Do allow ...
In the event that you need to change your server administrator password you can do so by following t...
The only reason that you email was not received by any particular email provider is because your IP ...
FileZilla is one of the most commonly used FTP clients thanks to its rich-featured and user-friendly...
UPLOADING A FILE: * Connect to your server using FileZilla [https://247livesupport.biz/ticket/in...
HOW TO DISABLE INDIVIDUAL PLUGINS AND ALL PLUGINS IN WORDPRESS This article describes how to disabl...
SITELOCK is a cloud-based security tool that scans your website for malware and vulnerabilities. It ...
Two-factor authentication is an extra layer of security designed to ensure that you're the only pers...
Shinjiru is introducing a new Agents Program and we're inviting you to switch over. This new Program...
Security Question can be used as an extra level of security when you send us a request to retrieve y...
1. Login to your account. 2. Go to Billing >> My Invoices 3. Click Unpaid option at side banner to v...
1. At login page, click _FORGOT PASSWORD_ button. 2. Enter registered email address . Then, click _S...
As a precaution against fraud, Shinjiru may reject suspicious orders to reduce the number of fraud. ...
Client can update all details in profile except below due to verification & security purposes, which...
Clients to create sub-contact under their main account: * Add sub-account without any permission/acc...
1. Client is required to provide existing password to reset new password. 2. Client can click on Gen...
This option is to enable Two-factor Authentication. Registered mobile number must be valid so that ...
List of emails sent from Billing System to client, including below: * Invoices * Payment reminders /...
Client can enable/disable SMS notifications and set preference for this option: * Invoice First Over...
Some client may deposit money in advance, which can be applied to unpaid invoices. 1. Add Fund opti...
We accept a wide range of payment methods. 1. AUTOMATED BANK TRANSFER MOLPay is our authorised pa...
We accept various payment methods with anonymous identity. 1. BITCOINS We accept bitcoins via dir...
For Manual payment, you need to send us your payment details. 1. Your account will not be activate...
Auto-renew option on your domain name does not indicate that your domain will be automatically renew...
Due to security purpose, client is not allowed to change registered email address from client portal...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and log in your details. * In th...
1. Go to Hello, Name! > Contacts > Choose Add New from the Contacts menu. 2. Enter the contact det...
For this issue, the registered owner is required to email us at payment@shinjiru.com.my (local custo...
To create free account and add your domain to "dns.he.net" Please follow below steps: 1. CREATE A ...
Applicable only if the domain name is registered with Shinjiru. 1. Make sure you have subscribed D...
Applicable only if you are assigned as Technical Contact for your domain name. 1. Login to MYNIC SE...
To create free account and add your domain to Freedns.afraid.org, Please follow below steps: 1. Cr...
Below is the steps in order to change the nameservers for any domain that registered under MYNIC (.M...
Check domain status at Whois (https://who.is/). The "Status" content shows if your domain is suspend...
Check domain status at Whois (https://who.is/). The "Status" content shows if your domain is Active....
Please refer below for the steps on managing your domain with DNS Management. Take note that this ...
SPF RECORDS SPF records are DNS TXT resource records that provide a list of servers that may legit...
Attached is the Guide for DNS TESTING FOR MAC & WINDOWS. Do get back to our support team at http://...
NSLOOKUP WINDOWS COMMANDS QUERY Please refer to example below - C:> nslookup Default Server: n...
Dear Customers, Kindly be informed that we recently have received some feedback from customers reg...
ATTENTION:  All domains users using IpNames.net and IpStates.Net as their Domain DNS. IMPACT:  Cha...
You can change your DNS at your current registrar which is the place where you have registered your ...
Just go to ADD NAME SITE and enter the desired sub-domain. Then click SUBMIT.
You can do that via our domain management system: [ http://shinjiru.supersite.myorderbox.com [http...
In order to understand DNS propagation, you must first understand a little about how DNS works. Whe...
REVERSE DNS (or sometimes called as PTR RECORD) is a DNS record that helps to determine the domain ...
Site Seals are highly identifiable visual indicators that come with SSL Certificates to advertise th...
A Certification Authority (or Certification Authority) is a trusted agency that is authorized to iss...
Starting from 1st September 2020, several popular web browsers, led by Apple's Safari will stop trus...
MALDET (LINUX MALWARE DETECT):- Maldet is a malware detector which is mainly used in Linux based se...
You need to generate a new CSR with the new contact details and apply for a reissue of the certifica...
Sometimes, a certificate authority (CA) provides certificate in an unsupported format. Therefore, on...
Copy and paste the following command into SSH. 1. Installing imagemagick: yum -y install ImageMagi...
HOW TO MANAGE PLUGINS IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and...
To add contacts from the Global Address List easily in Microsoft Outlook, please do as following: ...
To synchronize the Global Address List (GAL) into Microsoft Outlook 1. Login to your webmail 2. Go...
It's very easy to rename a table in phpMyAdmin. To do so, simply follow these steps: * Log in t...
If you want to use WordPress on a new domain all you need to do is change the SITEURL and HOME optio...
STEP 1: BACKING UP THE DATABASES Before you attempt to repair any database, you should back it up f...
The most common reasons for a hacked (defaced) website include: - OUTDATED WEB APPLICATION. Every ...
TO FIND WHICH MAILS ARE STUCK IN MAIL QUEUE AND WHY? If emails are getting delayed, its better to ...
By default SSH comes configured in a way that disables root user logins. This is done as a security ...
Many articles in this knowledge base advise editing configuration files. We usually recommend using ...
THESE INSTRUCTIONS ARE INTENDED SPECIFICALLY FOR REMOVING A USER ON CENTOS 7. STEP 1: DELETE THE U...
USE THESE COMMANDS TO SECURELY _DOWNLOAD FROM_ A SERVER STANDARD SSH PORT: rsync -avHe ssh _user_...
If Microsoft Outlook or similar without Exchange Server is used, data (Personal Folders) stored in P...
The Redundant Array of Inexpensive Disks or RAID, is a robust method of storing data efficiently. It...
Your server is only as secure as your weakest password. As a rule of thumb, the more lengthy and com...
RESOURCE USAGE -> YOUR SITE HAS BEEN LIMITED WITHIN THE PAST 24 HOURS It is normal for any site wit...
HOW TO CREATE A CATCHALL EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in to Plesk...
HOW TO SETUP SCHEDULED TASKS IN PLESK This demo assumes you've already logged in to Plesk. Now let...
HOW TO IMPORT EMAILS AND CONTACTS FROM ANOTHER EMAIL SERVICE IN SMARTERMAIL This tutorial assumes ...
If the SmarterMail installation is moved to another server or upgraded to a different version or pro...
HOW TO CREATE TASKS IN SMARTERMAIL This tutorial assumes that you have already logged into your Sm...
HOW TO SUSPEND WEBSITES IN PLESK This demo assumes you've already logged in to Plesk. Now let's l...
HOW TO FIND AND INSTALL APPLICATIONS IN PLESK This demo assumes you've already logged in to Plesk....
HOW TO SETUP WEB USERS IN PLESK This demo assumes you've already logged in to Plesk. Now let's le...
HOW TO CREATE AND MANAGE USER ACCOUNTS IN PLESK This demo assumes you've already logged in to Ples...
HOW TO EDIT YOUR CONTACT INFORMATION IN PLESK This demo assumes you've already logged in to Plesk....
HOW TO LIMIT THE NUMBER OF OUTGOING MESSAGES IN PLESK This demo assumes you've already logged in t...
HOW DO I RESTART MY DEDICATED SERVER THRU MY PLESK CONTOL PANEL? > If while troubleshooting an issu...
With video chat, you can have real-time audio and/or video chat with up to 9 participants at the sam...
On a Linux server, if you are in need of changing the permissions of a bulk amount of files or direc...
TWEAK MYSQL USING MYSQLTUNER MySQLTuner is used to analyze the MySQL configuration and we can tweak...
CHECKING IF AN IP IS BLOCKED IN IPTABLES Check if IP is blocked: > iptables -L -n --line | grep [...
Dynamail : How to Setup Inbox Rules This article will provide you a step-by-step guide to a rule/ru...
BEFORE CANCELING YOUR SERVICE, WE URGE YOU TO CHAT WITH OUR TEAM ON SKYPE @ SHINJIRU121 TO GET YOUR ...
CPANEL : HOW TO UTILISE USER MANAGER? This feature allows you to manage your _Subaccounts._ Subacc...
In order to send and receive email using Microsoft Outlook 2013, you need to setup your account as d...
One way to optimize WordPress is to install W3 Total Cache [http://wordpress.org/extend/plugins/w3-t...
SUMMARY WordPress is one of the most versatile applications around. However, due to 3rd party scrip...
It is highly recommended that you make a backup of your database before continuing. ACCESS PHPMY...
WHAT IS CLOUD LINUX? CloudLinux is the first commercial Operating system that meets the specific c...
Are your email messages going to the spam/junk folder of gmail, hotmail or yahoo? The answer here is...
HOW TO ENABLE APACHE MOD_REWRITE The Apache web server is a very popular web server among various L...
HOW TO RESET EMAIL PASSWORD IN PLESK? The following steps will allow you to reset email account's ...
HOW TO CONFIGURE EMAIL IN GMAIL? Please follow the instructions in the screen shots. 1. Login to...
HOW TO RECOMPILE APACHE/PHP. Below are the steps to recompile apache/php in your cpanel server. Use...
In order to create a domain in WHM please do the following: 1. Login to the WHM. 2. Click ACCOUN...
Here we provide sample of most popular iptables configuration. We will block all connections excep...
HOW TO CHANGE SSH PORT. Open the file _/etc/ssh/sshd_config_ with your favourite text editor. For e...
Please take note that Malaysia and in some countries, or better said some ISPs are now blocking SMTP...
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