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Apr
22
ISP Subsea Cable Cut --- UPDATE
Posted by Raffie M. on 22 April 2024 05:02 PM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that our ISP will performing first subsea fiber repair and the repair will be expected by middle of May 2024.
 
We will keep posted and update if there is any changes or new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
====================================================================================
 
Dear Valued Customers,
 
Please be informed that one of our ISP facing a subsea cable cut which affecting the traffic to Europe. Repairing work is currently ongoing. However, there is no ETA for this.
 
Kindly note that this issue will not impact the customer(s) server connection as we will be using the backup link to ensure continuous connection. Some customers may face slowness and high latency due to this issue.

We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Apr
19
Dear Valued Clients,
 
We hope this message finds you well. We are writing to inform you about an upcoming upgrade that will enhance the performance and security of our virtualizor infrastructure. We value your business and want to ensure a smooth transition for you and all our customers. This upgrade is part of our ongoing efforts to provide you with the latest and most secure technologies.
 
During the upgrade window, there will be a temporary disruption to your services as we migrate your VPS to a new host server. We anticipate the downtime to be minimal, and our team will work diligently to complete the process efficiently. Please note that all the usernames and credentials will remain unchanged including the IP addresses.
 
The maintenance will commence as stated below:
 
=======================
Maintenance Window: 8 hours
Maintenance Date: 04th May 2024
Maintenance Estimated Start Time: 10:00 AM (GMT+8)
Maintenance Estimated Downtime:  1 hour (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================
 
Our support team will be available throughout the upgrade process to address any issues or concerns you may have. If you encounter any difficulties or have questions, please don't hesitate to contact us at 247livesupport.biz
 
We appreciate your understanding and cooperation as we work to improve our infrastructure. Thank you for choosing Shinjiru.com as your trusted hosting provider.
 
 
Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Nov
2

The LiteSpeed Plugin Vulnerability Affected 4 Million Websites

The popular LiteSpeed WordPress plugin recently addressed a serious vulnerability that left over 4 million websites at risk of compromise. The vulnerability, discovered by Wordfence, was a Cross-Site Scripting (XSS) vulnerability within the LiteSpeed plugin, which is widely used as a caching plugin for WordPress. XSS vulnerabilities exploit the lack of a security process called data sanitization and escaping, which filter the files that can be uploaded through legitimate inputs like contact forms. In the case of this vulnerability, the implementation of a shortcode functionality allowed hackers to upload malicious scripts by bypassing the necessary security protocols. 

 

 

However, Search Engine Journal points out that this specific vulnerability requires the hacker to obtain contributor-level permissions, making it more complex than other unauthenticated threats. To mitigate this risk, LiteSpeed Cache users should update their plugin to version 5.7 or higher, which was released on October 10, 2023. It is crucial for website owners to take action promptly to protect their sites from potential exploitation.

 

Sources:
– Wordfence: www.wordfence.com/blog/4-million-wordpress-sites-affected-by-stored-cross-site-scripting-vulnerability-in-litespeed-cache-plugin

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Oct
13
Deprecated ActiveSync (EAS) support for Outlook Desktop
Posted by Aiman R. on 13 October 2023 10:57 AM
Dear valued customer,
 
Please be informed that the ActiveSync (EAS) Protocol is no longer supported with Outlook Desktop. As you may be aware, Microsoft Exchange ActiveSync is a data synchronisation protocol that provides over-the-air access to email, calendars, and tasks on Windows and mobile devices. However, Microsft has discontinued the EAS Protocol starting with Outlook 2016. We apologised for the inconvenience; however, we recommend our existing Dynamail Premium with (EAS) customers utilise the MAPI Protocol or the standard (IMAP/POP3) Protocol. You may refer to the client/protocol breakdown below that was supported by SmarterMail:
 
 
We do apologise for any inconvenience this may cause. At this time, we can only support technologies built for their intended and specific purposes. This includes:
 
  • EAS for mobile synchronisation on iOS and Android, as well as the Windows Mail, People, and Calendar apps that ship with Windows 10.
  • MAPI/EWS for desktop synchronisation.
  • MAPI for Outlook for Windows
  • EWS for Outlook for Mac, as well as other clients such as eM Client and the native MacOS applications for Mail, Contacts, Calendars, Reminders, and Notes.
  • CalDAV, CardDAV, IMAP, and POP3 for virtually all mobile and desktop clients
 
To prevent instability in the EAS protocol, we recommend switching the settings to the MAPI protocol. If you would like to have these settings, kindly let us know, and we will make the necessary changes to the mail server accordingly.
 
NOTE: We no longer offer EAS / MAPI / EWS to new customers.
 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Telegram https://t.me/ShinjiruHosting

 
Thank you
 

Sincerely,

AimanR
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Dec
23
Dear Valued Customer,
 
Please be informed, we have limited the 'maximum backups allowed per user' including all installation backups to two copies only per cPanel Account.
 
This auto backup is set to auto delete and retain only two copies at a time. From your softaculous page, you may choose the frequency of backup and rotation limit. 
 
 
 
 If you intend to keep the older copies of softaculous backup, we would advise you to download the backup copy to your local PC:
- Login to cPanel
- Click on Softaculous
- Click 'Backup and Restore'
- Select your installation and download the backup file.
 
At any time, you have the option to restore the website from a later date using our Jetbackup Software which can be found in your cPanel Account. 
 
Thank you for your cooperation and understanding.
 
Regards,
 

Shared Hosting Team

------------------------------------

* Thank you for using 247LiveSupport System *

 

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May
11
Shinjiru Shared Hosting Backup Policy
Posted by Zulkifli H. on 11 May 2021 05:29 PM
Dear Valued Customers,
 
We will start enforcing our backup policy on Shared Hosting Account. Any shared account using more than 10 gigs of disk space will be removed from our backup policy. To ensure continuous backup generation, User must ensure that his disk space consumption does not exceed 10 gigs. Your account will automatically backup into the next backup cycle once it reach below 10gigs threshold.
 
If you unable to reduce the storage to below 10GB, we will advise you to perform self backup and download it to your PC.
If you have a question, you may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
Thank you.
 
Sincerely,
Zul
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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