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Jun
12
Server Outage - chipoo.zetadns.net - RESOLVED
Posted by Aiman R. on 12 June 2024 09:22 AM
 
Dear Valued Customer,
 
Server Hostname: chipoo.zetadns.net
Server IP: 101.99.70.60
Time: 12 June 2024 @ 10.55 a.m.
 
Server Outage - chipoo.zetadns.net - Update v1

We successfully repaired the issue with the /home partition. Initial checks confirm all latest data remains intact and accessible. All server services have been resumed and are now back online.

Temporary Slowness: While services are back up, you will experience some website slowness due to raid problem.

Permanent Fix: As previously scheduled, we will be conducting a comprehensive maintenance on June 13th to address the root cause of this issue and ensure long-term performance stability.
 
=====================================================================================================
 
Dear Valued Customer,
 
Server Hostname: chipoo.zetadns.net
Server IP: 101.99.70.60
Time: 12 June 2024 @ 8.15 a.m.
 
Server Outage - chipoo.zetadns.net
 
We regret to inform you that we are currently experiencing a service outage due to an unexpected disk failure on our servers. Our System Administrator is actively working to resolve the issue as quickly as possible.
 
We understand the inconvenience this may cause and assure you that restoring your service is our top priority. We will provide updates as we have more information and an estimated time for the resolution.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Telegram https://t.me/ShinjiruHosting

Your cooperation is highly appreciated
 
Thank you for your patience and understanding.
 
Sincerely,
 
Kind Regards,
 
Shared Hosting Team

------------------------------------
* Thank you for using 247LiveSupport System *

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May
30
Upstream Network Provider Planned Maintenance - Completed
Posted by Lim Pei S. on 30 May 2024 09:49 PM

ATTN: All Shared Hosting, VPS and Dedicated Servers’ Customers and Sever Administrators/ Owners Resides in MYP, MYI and MYS Data Center

 

Dear Valued Customers,

Warm greetings!

We're delighted to share the news that the planned maintenance has been successfully completed.

Should you require any assistance, please don't hesitate to reach out to us at 247livesupport.biz

We sincerely appreciate your patience and cooperation throughout this process.

 

Sincerely,
Shinjiru Team

------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

=====================================================================================================

 

Dear Valued Customers,

 

Please be informed that the Fiber Maintenance had been extended due to site activity. There will be no network interruption as the network will be rerouted to our other providers, however, kindly expect a slightly higher latency than usual.

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Telegram https://t.me/ShinjiruHosting

Your cooperation is highly appreciated

Thank you for your patience and understanding.

 

Sincerely,
Shinjiru Team

------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

=====================================================================================================

 

Dear Valued Customers,

 

Please be informed that one of our upstream providers will be conducting Fiber Maintenance as detailed below. There will be no network interruption as the network will be rerouted to our other providers, however, kindly expect a slightly higher latency than usual.

 

==========

Maintenance Date: 14th June 2024
Maintenance Time : 02:00 AM – 06:00 AM (GMT +8)
Maintenance Downtime: No downtime
Maintenance Interval: 4 Hours
==========

 

Your cooperation and understanding are greatly appreciated.

 

If you require any assistance at all, please do not hesitate to revert back to us.

 

 

Sincerely,
Shinjiru Team

------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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May
29
Dear Valued Client,

Please be informed that scheduled an urgent maintenance on the host server Bulgaria-KVM has been completed as per scheduled.
 
All service is now online and running without issue.

Kind regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System 
 
 
==============================================================================
 
ATTENTION: Urgent Maintenance on VPS Host Server: Bulgaria-KVM 

Dear Valued Client,

Please be informed that our server maintenance team has scheduled an urgent maintenance on the host server Bulgaria-KVM which your VPS resides. The purpose of the maintenance is to perform kernel updates and apply security patches.

Hence, there will be downtime for all the VPS residing in the host server, as the host server will be rebooted several times during the maintenance.

The maintenance will commence as stated below:

=======================
Maintenance Window: 3 hours
Maintenance Date: 1st June 2024
Estimated Start Time: 9:00 AM (GMT+8)
Estimated Downtime: 1 hour (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================

For safety precautions, we strongly advise you to perform a full backup of your server before the maintenance work commences. Please refrain from performing any updates or changes on your server while maintenance work is in progress.

A new update will be posted as soon as the maintenance is completed successfully.

We thank you in advance for your patience.

Kind regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System 

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May
28
Network Interruption at Bulgaria Datacenter – 28th May 2024 -- RESOLVED
Posted by Noor Shafini S. on 28 May 2024 11:16 AM
Dear Valued Clients,

We are pleased to inform you that the recent network outage affecting Bulgaria datacentre has been successfully resolved. Our technical team has identified the root cause as a router crash caused by an underlying software bug.

The underlying software bug has been addressed and patched to prevent future occurrences. Rigorous testing has been conducted to ensure the stability and reliability of the network post-resolution. All affected services and systems have been restored to full functionality.

We appreciate your patience and understanding during the outage. Our team worked diligently to address the issue promptly, and we apologize for any inconvenience this may have caused.
If you encounter any lingering issues or have further questions, please don't hesitate to contact us at 247livesupport.biz.

Thank you for your patience.
 
Sincerely,
Shinjiru Team
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
==============================================================================
 
Dear Valued Clients,

Please be informed that our Bulgaria datacentre is currently experiencing a network outage. Our network team is actively working to resolve the issue and restore normal operations as quickly as possible. The outage is affecting all our Bulgaria VPS and SH services. We understand the inconvenience this may cause.

Our team is investigating the root cause of the network outage and is taking all necessary measures to address and rectify the situation.

We appreciate your understanding and cooperation during this time. We understand the importance of reliable service to your daily operations and are committed to resolving this issue with the utmost urgency.

Thank you for your patience.

Sincerely,
Shinjiru Team
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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May
3
Planned Data Centre Power Maintenance -- COMPLETED
Posted by Sarah Z. on 03 May 2024 12:39 PM
Dear Valued Clients,

Warm greetings!

We're delighted to share the news that the planned maintenance has been successfully completed.

Kindly take a moment to verify from your end, and should you require any assistance, please don't hesitate to reach out to us at 247livesupport.biz

We sincerely appreciate your patience and cooperation throughout this process.
 


Best regards,
Team Shinjiru
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

=================================================================================================================
 
ATTENTION: All Dedicated Server Administrators/Owners
 
Dear Valued Customers, 
 
Please be informed that our Data Centre Maintenance Team will be conducting a Planned Power Maintenance which will affect our Data Centre. 
 
The maintenance is to perform electrical grounding replacement which will be obsolete soon. This replacement is crucial in order to avoid interruption & power outage in future. Only customers who received notification via email will be affected by this maintenance. 
 
The maintenance details are as follows: 
 
============================
Maintenance Date: 8th June 2024 
Maintenance Time: 08:30 – 15:30 (GMT +8) 
Maintenance Downtime: 09:00 – 15:00 (GMT +8) 
Maintenance Downtime Period: 6 hours 
Maintenance Window: 7 hours 
============================
 
Please be informed that your server will be shut down during the maintenance period as it involves works on our main power source. Customers are strongly advised to shut down their server in advance to avoid any forced shut down from our end. 
 
Kindly avoid amending or accessing your server during the maintenance period to avoid data inconsistency. We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.  
 
We strongly recommend customer to perform full data backup. In the case where your server’s data is corrupted, you may restore it using the backup. You may also contact our sales team to quote you on our backup service. 
 
 

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Apr
22
ISP Subsea Cable Cut --- UPDATE
Posted by Raffie M. on 22 April 2024 05:02 PM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that as per updated by our ISP, the affected subsea cables are partially fixed, and estimated to be completed by end of June.
 
We will keep posted and update if there is any changes or new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
====================================================================================
 
Dear Valued Customers,
 
Please be informed that as per updated by our ISP, the fiber repair issue has been delayed until late May of 2024.
 
We will keep posted and update if there is any changes or new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
====================================================================================
 
Dear Valued Customers,
 
Please be informed that our ISP will performing first subsea fiber repair and the repair will be expected by middle of May 2024.
 
We will keep posted and update if there is any changes or new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
====================================================================================
 
Dear Valued Customers,
 
Please be informed that one of our ISP facing a subsea cable cut which affecting the traffic to Europe. Repairing work is currently ongoing. However, there is no ETA for this.
 
Kindly note that this issue will not impact the customer(s) server connection as we will be using the backup link to ensure continuous connection. Some customers may face slowness and high latency due to this issue.

We highly appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
 
Shinjiru Team
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

Read more »




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